Oracle Oracle Certifications 1Z0-219 Questions & Answers

• Question 71:

  What are the two characteristics of Multitenancy?

  A. Agents cannot manually assume appropriate role based on inbound work items.

  B. It allows a Call Center agent to support multiple clients at once.

  C. It allows users to navigate through multi-interactions.

  D. It requires users to change position to access appropriate data.

  E. It allows up-to-date overview of customer service effectiveness.

  Correct Answer: AB

  Reference: http://docs.oracle.com/cd/E14004_01/books/PDF/CommSrvAdm.pdf (page 188, and 190)

• Question 72:

  What is used to capture relationships between Siebel database tables?

  A. Index

  B. User key

  C. Primary key

  D. Foreign key

  Correct Answer: D

• Question 73:

  For which three types of Siebel objects can a user perform assessments?

  A. Partners

  B. Service Requests

  C. Accounts

  D. Contacts

  E. Opportunities

  F. Activities

  Correct Answer: CDE

  Reference: http://docs.oracle.com/cd/B40099_02/books/AppsAdmin/AppsAdminAssessments6.html

• Question 74:

  Which three client types require a locally Installed .srf file?

  A. Web client

  B. Handheld client

  C. Wireless Web client

  D. Mobile Web client

  E. Developer Web client

  Correct Answer: D

  Reference: http://dream2real.weebly.com/uploads/6/1/3/9/6139766/11_siebel_client_types.pdf (slide 10, second sub-bulleted point of the first bullet)