Oracle Oracle Certifications 1Z0-219 Questions & Answers

• Question 41:

  Identify the three statements that are true when creating new records using Quick Fill template.

  A. Only Administrators can create new Quick Fill Templates.

  B. Templates are used to store default values for fields.

  C. Saving values to single-value fields, which are read only, is not supported.

  D. Saving values to multi-value fields, which are read only, is not supported.

  E. To use a Quick Fill template to create a new record, the user should click the Quick fill button

  Correct Answer: BCD

  Reference: http://docs.oracle.com/cd/B40099_02/books/Fundamentals/Fund_recordtasks3.html

• Question 42:

  A user working in a call center receives a call and is presented with a new opportunity for an existing contract. The user authenticates the contact and proceeds to add the new opportunity. Identity the four Steps to add an opportunity to it contact.

  A. Search for contact information

  B. Create contact

  C. Verify account information

  D. Add an activity to the contact

  E. Add quote to contact

  F. Add opportunity to contact

  Correct Answer: ACDF

• Question 43:

  Which relationship exists between Quotes and Accounts?

  A. 1:1 (one-to-one relationship)

  B. 1:M (one-to-many relationship)

  C. M:l (many-to-one relationship)

  D. M:M (many-to-many relationship)

  Correct Answer: D

  Reference: http://siebel.ittoolbox.com/groups/technical-functional/siebel-analytics-l/intersection- table-24179

• Question 44:

  Your client, company XYZ has set up the following assignment rule for the assignment of Call representatives to now Service Requests: Assuming all six candidates meet the rule criteria, which three statements are true about how Assignments Manager will assign a new SR based on workload distribution rule?

  

  A. CSR Rep 4 will be assigned the new SR because he has the lowest passing workload score.

  B. CSR Rep 3 will be assigned the new SR because he has the highest workload score.

  C. CSR Rep 6 will be assigned the new SR because he has the lowest workload score.

  D. More than one candidate qualifies for assignment based on the workload distribution rule.

  E. CSR Rep 6 will be eliminated because his current workload > maximum workload in the workload distribution rule.

  Correct Answer: D

• Question 45:

  Which two statements are true regarding Siebel iHelp?

  A. iHelp items cannot be imported or exported.

  B. iHelp items can be downloaded to regional and local databases.

  C. Activation and expiration dates for the iHelp item are optional.

  D. The "Private" field controls which users have visibility to the iHelp item.

  E. To Indicate that the iHelp item is complete and ready for general use, the administrator clicks the "Publish" button.

  Correct Answer: BC

  Reference: http://docs.oracle.com/cd/B40099_02/books/AppsAdmin/AppsAdminiHelp5.html (5th bulleted point on the page from top; check Remote support, second row of the table)

• Question 46:

  An agent working as a sales representative receives a call from an existing customer who is their head office and requesting a quote for 100 BlackBerry devices. The customer request that the quote be faxed to him. Select the step that describes the correct order of the manual process steps for achieving this process flow.

  A. Search for contract, Verify Account, Add Activity for Contract, Add Opportunity to Contract, Auto Create Quote, Modify Quote, Add Products to Opportunity, Add Line Items, And Print Quote and Send to Customer.

  B. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Products to Opportunity, Auto-Create Quote, Modify Quote, Add Line Items, and Print Quote and Send to Customer

  C. Search for Contact, Verify Account, Add Products to Opportunity, Auto Create Quote, Modify Quote, Add Line Items, and Print Quote and Send to Customer

  D. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Products to Opportunity, Create Order, Auto-Create Quote. Modify Quote, Add Line Items, and Print Quote and Send to Customer

  E. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Line Items, Add Products to Opportunity, Auto-Create Quote, Modify Quote, and Print Quote and send to Customer

  Correct Answer: C

• Question 47:

  Which two statements about the ROW_ID column ate true?

  A. ROW_ID is used as a primary key for all Data tables.

  B. If required, a Siebel Developer should reconfigure the format of the ROW_ID to make it more meaningful to the business.

  C. ROW_IDs can be migrated and maintained along with other column data from one Siebel environment to another.

  D. ROW_ID is a column that exists on every table In the Siebel Data Model.

  E. You can find the ROW_ID of any record in the application by selecting the record and clicking Help > About Record in the Application Toolbar.

  Correct Answer: AD

  Reference:

  http://dream2real.weebly.com/uploads/6/1/3/9/6139766/16_the_siebel_data_model.pdf (slide 26, slide 5)

• Question 48:

  If a Call Center agent has the ability to invoke Assignment Manager, view a list of assignees generated, and then overrides or confirm the assignee in the list, which assignment manager mode are they using?

  A. Dynamic assignment

  B. Batch assignment

  C. Just in time assignment

  Correct Answer: B

  Reference:

  http://docs.oracle.com/cd/E14004_01/books/AssignMgrAdm/AssignMgrAdm_Overview6.html (topic: interactive assignment)

• Question 49:

  Which statement defines a dynamic drilldown?

  A. Clicking a contact name hyperlink always navigates you to the contact details.

  B. Clicking a contact name hyperlink navigates you to contact details for US contracts and account details for non-US contacts.

  C. Clicking an account name navigates you to the last field of the current record in the current list

  D. Clicking an account record navigates you to sales team details.

  Correct Answer: B

• Question 50:

  In Siebel Tools, how would you most easily find all references to a specific property value?

  A. Use the Types tab

  B. Use the Flat tab

  C. Use the Detail tab

  D. Use the Repository Search

  Correct Answer: D