Oracle Oracle Certifications 1Z0-1003-22 Questions & Answers

• Question 91:

  A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.

  The supervisor must have those actions included in the previous day's daily extract.

  What must be configured to enable those actions to be included in the previous day's daily extract?

  A. Set the BICS Settings on the Daily Extract screen to reflect the previous day.

  B. Add the "Shift" property to the resource daily extract configuration.

  C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

  D. Add the "Activity by Statuses" report to the Schedule Report menu item.

  Correct Answer: A

• Question 92:

  Which two statements are true regarding managing inventory within OFSC?

  A. A resource with eligible permissions can addinventory to his or her own pool.

  B. Missing required inventory does not restrict an activity from being completed.

  C. When customer inventory is de-installed, it is moved to the "Resource" pool.

  D. Filters can be created for inventory.

  Correct Answer: AC

  https://docs.oracle.com/en/cloud/saas/field- service/18c/faadu/configuring-oracle-field-service-cloud.html https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_ Methods_Inventories.html

• Question 93:

  A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.

  They need to send some parameters to this webpage as part of the call.

  Which configuration is correct when you create the Action Link to support this request?

  A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.

  B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

  C. Do not mark the Action Link as "Is plugin", select the Type as"HTML5 application", enter the URL and select "Use Plugin API".

  D. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link inoffline option

  Correct Answer: A

• Question 94:

  A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.

  Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.

  What Resource Type settings ensure that routing will support this requirement?

  A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.

  B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.

  C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

  D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

  Correct Answer: B

• Question 95:

  What happens when you enable the assignment parameter "Limit work by points"?

  A. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

  B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

  C. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.

  D. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

  Correct Answer: D

  https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf

• Question 96:

  What is the significance of the order of the activity filters within the Filters sections of the routing plan?

  A. The higher in the list, the higher the priority routing considersactivities matching that filter's criteria.

  B. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

  C. Thelower in the list, the higher the priority routing considers activities matching that filter's criteria.

  D. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.

  Correct Answer: A

  https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing- 4.htm

• Question 97:

  A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.

  Which describes the correct message scenario configuration to support this requirement?

  A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.

  B. In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.

  C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.

  D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.

  Correct Answer: A

• Question 98:

  The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.

  The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.

  What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

  A. Include {"autoResolveConflicts": "1"} as part of the body of the request.

  B. Specify a parameter of "autoResolveconfiicts=1" within the request.

  C. Specify a parameter of "autoResolveconflicts=true" within the request.

  D. Include {"autoResolveConflicts": "true") as part of the body of the request.

  Correct Answer: C

  https://docs.oracle.com/en/cloud/saas/field- service/18a/cxfsc/ OFSC_Resolving_Conflicts_During_Work_Zone_Creation.html

• Question 99:

  You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.

  However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

  

  What is a valid reason why the "items" parameter is empty?

  A. The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.

  B. There are no new subscription events as of the specified page identifier.

  C. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.

  D. No relevant eventswere specified within the body of the request

  Correct Answer: C

• Question 100:

  On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.

  Which describes the 'Other Activities' that contribute to the values displayed in that column?

  A. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

  B. non-scheduled activities that exist within the Capacity Area bucket

  C. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions

  D. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

  Correct Answer: D