Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with amanually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?
A. The activity duration is set as 30 minutes when no learned statistics are available.
B. The activity duration is set as 30 minutes.
C. The activity duration is set as 30 minutes when learned statistics are available.
D. The activity duration is set as 48 minutes.
E. The activity duration is set as 48 minutes when no learned statistics are available.
F. The activity durationis set as 48 minutes when learned statistics are available
Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked.
Identify the correct setupfor the link template.
A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4hour Maximum interval.
B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4hour Maximum interval.
C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning thosemid-tier installation activities?
A. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
B. Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities
C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
Your customer is using SLAs for some Activity Types.The
Which statement is true?
A. OFSC will set the start date depending on the Customer contract rules set within OFSC.
B. OFSC will not create the activity, and an error will be returned in the API response.
C. OFSC always uses the Activity Creation Date as the SLA start date.
D. OFSC will use the Activity Creation Date as the SLA start.
E. OFSC will use available capacity to determine the most suitable start date.
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?
A. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
B. It ensures that the same activity durations for resources of thistype will be applied to all Activity Types.
C. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
D. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.
Acompany has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?
A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
B. Resource start location = office depot, Resource end location = home, resource typefeatures ?working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?
A. Enable Reoptimization within the routing plan, then select "Reduce overdue."
B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
C. Enable Reoptimization within the routing plan, then select "Reduce overtime "
D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
E. Enable Reoptimization within the routing plan, then select "Optimize routes."
A customer is planning on managing as many of their Oracle FieldService Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?
A. Capacity Areas
B. Applications
C. Capacity Categories
D. Organizations
E. Properties
Which statement is correct regarding Time Slots?
A. is a configured interval that defines when an activity has to be started
B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
C. is the time window promised to the customer within which an activity must be finished; automatically assigned by theOFSC Routing Engine
D. is the time window promised to the customer within which an activity must be finishedautomatically assigned by the OFSC Routing Engine
Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".
Which option fulfills that requirement?
A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.
B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message andmodify it to the new terminology.
C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.
D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.
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