A technician is working on an infected computer After running a scan and removing the malicious software, only one issue remains. When opening up the browser, it is redirected to an unwanted site The technician checks the home page settings, and they are correct. The technician types the home page address in the browser, and it is still redirected.
Which of the following does the technician need to edit to resolve this issue?
A. MSConfig
B. Registry
C. Hosts file
D. boot.ini
A technician notices a Windows computer is running slowly. The computer boots up slowly and has long delays when executing large files. The technician runs Disk Cleanup, but the problem persists Which of the following will MOST likely help speed up the computer?
A. Boot into safe mode.
B. Reboot the computer
C. Defragment the hard drive
D. Install device drivers
Which of the following best practices should a technician observe to reduce the risk of electrical shock?
A. Keep components in an antistatic bag.
B. Remove metallic jewelry
C. Utilize proper cable management
D. Wear an ESD wrist strap
A help desk technician receives a call from a user who is experiencing a recurring issue. The user complains and demands an immediate, permanent resolution.
Which of the following actions should the technician take NEXT?
A. Review all existing case notes from previous calls and restate the issue.
B. Apologize for the inconvenience and then escalate the call to a supervisor.
C. Ask the user to walk through each step taken that created the issue.
D. Establish a theory of probable cause based on what the user reported.
Ann. a network engineer is performing an after-hours upgrade on a network switch During the activity. Ann notices an unrelated setting she believes is misconfigured She decides to change the setting during the upgrade which causes an outage.
Which of the following change management practices would MOST likely have prevented this outage?
A. Risk analysis
B. Change board approval
C. Scoping the change
D. End-user acceptance
A technician has been asked to review the configuration of an executive's SOHO network following a recent news report regarding home Internet routers that are being added to botnets for malicious purposes.
Which of the following would be BEST to prevent the router from being added to a botnet? (Choose two.)
A. Upgrading to an enterprise-grade router
B. Enabling WPA2-Enterprise encryption
C. Changing the default credentials
D. Updating to the latest firmware
E. Reducing the transmit power levels
F. Disabling the SSID from being broadcast
A company recently implemented a new Linux server. Remote access to the terminal is required to provide easier server administrator. Which of the following feature or services will provide the MOST secure remote access solution?
A. RDP
B. Telnet
C. SSH
D. SCP
Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month. Which of the following is MOST likely causing this issue?
A. There are unintended WiFi connections
B. Location tracking has been enabled
C. Applications are causing high resource utilization.
D. Malware is causing excessive data transmission
A technician discovers a user's home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?
A. xcopy
B. chkdsk
C. sfc
D. gpupdate
A technician is hardening a Windows workstation. One of the hardening requirements for the workstation is to prevent potential privilege escalation attacks on the local system. Which of the following steps should the technician perform to BEST meet this requirement?
A. End the lsass.exe service running on the system.
B. Uninstall and reinstall the antivirus program.
C. Disable and rename the administrator account.
D. Update the system with the latest security updates.
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