CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 541:

  Which of the following is the maximum amount of RAM a computer can access if it is using a 32-bit version of the Windows OS?

  A. 2GB

  B. 4GB

  C. 6GB

  D. 8GB

  Correct Answer: B

  Reference: https://techterms.com/help/difference_between_32-bit_and_64-bit_systems

• Question 542:

  A technician needs to open a laptop chassis to perform an upgrade. Which of the following procedures must be technician follow FIRST? (Select Two.)

  A. Attach an ESD strap

  B. Use proper lifting techniques.

  C. Put on safely goggles.

  D. Disconnect the power from the PC.

  E. Remove all jewelry

  F. Wear an air filter mask

  Correct Answer: AE

• Question 543:

  A technician performed an in-place upgrade to Windows 10 on a customer's laptop. Following the upgrade, a proprietary software application no longer works. The technician realizes the software is not compatible with Windows 10. Which of the following is the BEST option to make the software functional again?

  A. Apply all known updates to the updated OS.

  B. Roll back the in-place upgrade to the original OS.

  C. Run the application in compatibility mode.

  D. Reinstall the original OS.

  Correct Answer: C

  Reference: https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-10-783d6dd7-b439-bdb0-0490-54eea0f45938

• Question 544:

  Which of the following should a technician do FIRST before opening a computer case to replace a part?

  A. Remove all jewelry.

  B. Put on an ESD strap.

  C. Perform self-grounding.

  D. Disconnect the power.

  Correct Answer: D

• Question 545:

  A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft?

  Which of the following should the user try FIRST

  A. Open the application with administrative privileges.

  B. Open a run command and then type the application name.

  C. Reboot the computer into sate mode and try to open the program.

  D. Uninstall the program alter saving any associated data and reinstall the program.

  Correct Answer: A

• Question 546:

  A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which of the following should the technicians do NEXT?

  A. Run an antivirus tool.

  B. Boot to the Recovery Console.

  C. Update the software firewall.

  D. Restore from backup.

  Correct Answer: A

• Question 547:

  Ann, an employee, recently reported to the company's IT technician that her smartphone is exhibiting strange behavior. When she opens the application store. an error appears that indicates there is no connection However, the phone still receives emails and can access the Internet from the browser. The phone was backed up recently and auto-connects to a VPN.

  Which of the following troubleshooting steps should the technician take NEXT? (Select TWO).

  A. Reset the network settings

  B. Uninstall the application store.

  C. Restore from a backup.

  D. Clear the application cache and data

  E. Check the time and date settings.

  F. Reset application preferences.

  Correct Answer: AE

• Question 548:

  A technician is configuring a static IP address on a Windows machine. The information is as follows:

  

  Which of the following would be a valid default gateway address?

  A. 192.168.0.1

  B. 192.168.9.1

  C. 192.168.10.254

  D. 192.168.15.10

  Correct Answer: C

• Question 549:

  Malware has been identified on a critical system that is currently quarantined. Which of the following should a technician do after the malware symptoms are correctly identified?

  A. Educate the power user for that system.

  B. Schedule weekly scans and run routine updates.

  C. Disable System Restore.

  D. Remediate the infected system.

  Correct Answer: C

• Question 550:

  A network administrator audited applications on a user's desktop and noticed a program used to sync a mobile device to the desktop's calendar To ensure corporate data is not exchanged to cloud servers, which of the following mobile security methods should be implemented?

  A. Remote wipe

  B. Device encryption

  C. Biometric authentication

  D. Enterprise sandbox

  Correct Answer: D