A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?
A. DxDiag
B. Windows Memory Diagnostic
C. Performance tab in Task Manager
D. Disk defragmenter
Which of the following tools should the technician use to analyze the computer's behavior?
A. Computer Management
B. Event Viewer
C. Performance Monitor
D. Task Manager
While troubleshooting a software error on a user's computer, a technician finds inappropriate content.
Which of the following should the technician perform FIRST?
A. Preserve the data on an external drive.
B. Report the discovery through proper channels.
C. Document the findings.
D. Erase the data and inform the user.
A user's desktop will not run an accounting program. The program's splash screen pops up, and then the software freezes. Which of the following actions should a technician take FIRST to help resolve the issue?
A. Uninstall, reinstall, and restart the application.
B. Reseat the memory.
C. Ensure the PC meets the minimum requirements.
D. Reset the PC display settings.
A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right corner of the screen without the browser open.
Which of the following should the technician do to remove the pop-ups?
A. Enable a firewall.
B. Apply OS security updates.
C. Boot the computer in safe mode and run chkdsk.
D. Run an anti-malware application
Which of the following are best practices to avoid ESD-related damage when handling internal computer components? (Choose two.)
A. Ground oneself before touching components.
B. Avoid exposing components to sources of RFI.
C. Maintain cool and dry air in the work environment.
D. Handle cards by their edges to avoid contacting ICs.
E. Wear adequate eye protection at all times.
F. Ensure hardware is plugged into a grounded outlet.
A technician needs to format a 64GB flash drive. Which of the following formats will the technician MOST likely use?
A. FAT
B. ExFAT
C. FAR32
D. CDFS
A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?
A. Create a new local user for peer-to-peer share access.
B. Provide other users with the Microsoft account information.
C. Set the share permissions to Everyone/Full Control.
D. Enable the local guest account access.
Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues. Which of the following is MOST likely the cause of the issue?
A. There is an OS update failure.
B. Out-of-office is turned on.
C. There is an Internet connectivity issue.
D. SMTP services are not running.
A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage, and it looks fine during the day. The slowdown is MOST likely being caused by too many:
A. boot devices.
B. startup applications.
C. device drivers.
D. Windows profiles loading.
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