Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the computer, but it still does not look right. Joe also states the computer showed it was finishing updates when he first powered it on. Which of the following should a technician perform NEXT?
A. Reboot the computer.
B. Roll back the video driver.
C. Reload the OS.
D. Boot into safe mode.
A company would like to increase its security measures because a workstation was recently hacked. Which of the following would offer the BEST protection from unauthorized access of workstations?
A. Implementing strong passwords
B. Restricting user permissions
C. Encrypting the filesystem
D. Disabling AutoRun
A user is unable to get to any internal websites but can access some external websites. Which of the following will MOST likely resolve this issue?
A. Uninstall and reinstall the browser.
B. Confirm the proper proxy settings
C. Disable the firewall
D. Disable and re-enable the network adapter.
A junior technician needs to obtain a list of all the processes that are running on Linux system. Which of the following commands should the technician use to obtain the information?
A. Nv
B. Is
C. Ps
D. V1
A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an "incorrect pattern" message appearing onscreen, The customer explains that the option to "make pattern visible" is unchecked in the security settings. The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power.
Which of the following describes the root cause of the issue?
A. The smartphone's data cable is disconnected.
B. The smartphone's side buttons are becoming sticky.
C. The smartphone has very little free space available.
D. The smartphone screen needs to be calibrated.
The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade.
Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?
A. Risk analysis
B. Managerial approvals
C. Economic feasibility
D. Software compatibility
E. Backout plan
A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it generates an error stating a data library is missing.
Which of the following should a technician attempt FIRST?
A. Uninstall and reinstall the application using the Windows Control Panel.
B. Reinstall the application using the Windows Control Panel
C. Repair the application using the Windows Control Panel.
D. Locate the missing data library and copy it to the Windows program folder.
A technician is setting up a new corporate wireless network. One of the following requirements for the network is that connections must only be allowed for current account without giving a wireless key. Which of the following should the technician use?
A. MAC filtering
B. RADIUS
C. MFA
D. WPA2
A technician just finished using BiteLocker to Go. The technician MOST likely encrypted:
A. A CD-RW disk.
B. the network drive.
C. the internal disk drive.
D. A USB drive
A user wants a phone with an operating system that is highly customizable. Which of the following operating systems will a technician MOST likely recommend?
A. Windows Mobile
B. Android
C. Fire OS
D. iOS
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