Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.
Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?
A. Full device encryption
B. Account lock
C. Multifactor authentication
D. Strong password requirements
An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)
A. Change the default access port
B. Enforce password complexity
C. Put the terminal server into the router's DMZ
D. Disable logon time restrictions
E. Block all unused ports on the LAN smart switch
F. Use the local client certificate for server authentication
A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share.
Which of the following commands should the technician use FIRST?
A. ping
B. nslooking
C. net use
D. ipconfig
A user is attempting to install an application and receives an error stating there is not enough space to install the application. Which of the following did the user overlook?
A. Installation method
B. System requirements
C. OS compatibility
D. File permissions
A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization.
Which of the following tools should the technician use to begin troubleshooting the issue?
A. Task Scheduler
B. Device Manager
C. Drive Status
D. Performance
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message.
Which of the following should the technician do FIRST?
A. Reinstall the application
B. Roll back the application to the earlier version
C. Clear the application cache
D. Update the OS of the smartphones
Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Which of the following authentication methods is being requested?
A. Single-factor
B. Multifactor
C. RADIUS
D. TACACS
A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this
from reoccurring.
Which of the following would BEST accomplish this goal?
A. Use an antivirus product capable of performing heuristic analysis
B. Use a host-based intrusion detection system on each computer
C. Disallow the password caching of accounts in the administrators group
D. Install a UTM in between PC endpoints to monitor for suspicious traffic
E. Log all failed login attempts to the PCs and report them to a central server
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?
A. Politely ask the user to call back
B. Ask another technician to take the call
C. Troubleshoot the issue for the user
D. Input the issue as a ticket and escalate to Tier 2
E. Put the user on hold and troubleshoot after the scheduled break
Which of the following would MOST likely contain troubleshooting guides?
A. Acceptable use policy
B. Topology diagram
C. Knowledge base
D. Incident documentation
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