After a security audit, a technician is tasked with implementing new measures to help secure company workstations. The new policy states that all workstations must be signed off at night, a password is necessary to boot the computer, and encryption must be enabled.
Which of the following features should the technician implement to BEST meet these requirements? (Choose three.)
A. Screen locks
B. Screensaver passwords
C. UEFI passwords
D. Login time restrictions
E. Strong passwords
F. Multifactor authentication
G. BitLocker
H. Credential Manager
I. Smart card
J. Biometric authentication
A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?
A. GPT
B. Dynamic
C. Basic
D. Extended
Ann, an employee at a company, calls the help disk to report issues logging on to a vendor's website. Joe, the technician, is able to log in successfully with his credentials before going to Ann's office. However, when he attempts to log in from Ann's office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)
A. Ask Ann for her credentials to verify and log on to the vendor's website from Ann's laptop
B. Verify Ann's laptop has the correct browser settings
C. Check all browser cached files on Ann's laptop and log on to another vendor's website
D. Attempt to log on to another vendor's website from Ann's laptop
E. Ask Ann about the notification and review the installed programs
F. Reinstall the browser, reboot the laptop, and check the vendor's website again
Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:
A. phishing.
B. zombie.
C. whaling.
D. spoofing.
Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure.
Which of the following should the help desk perform to fix the issue?
A. Remote into Ann's system and restart the wireless adapter
B. Ask Ann to open a browser and watch for a redirect page
C. Advice Ann to pug an Ethernet cable into her laptop
D. Direct Ann to run an antivirus program on her laptop
An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office. Which of the following would MOST likely reduce this symptom? (Select TWO).
A. Close applications when tasks are completed.
B. Increase the time to dim the screen automatically.
C. Increase the frequency for syncing corporate email.
D. Set the smartphone display to maximum brightness.
E. Connect to the office WiFi network automatically.
F. Disable 802.11ac and use mobile data exclusively.
A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?
A. Disable System Restore.
B. Create a restore point.
C. Apply system updates.
D. Restart into safe mode.
A user reports malware activity on an isolated workstation used for testing It is running an end-of-life OS. and a USB drive is the only method used to transfer files After removing the malware and replacing the USB drive with a brand new one. the technician gives the approval to use the equipment. The next day the user reports the same malware activity is present after powering on the system
Which of the following did the technician forget to do to prevent reinfection?
A. Connect to the network and update the OS with the latest security patches
B. Scan and dean the USB device used to transfer data from the equipment
C. Disable System Restore and remove all restore points from the system
D. Update the local antivirus and set it to scan automatically every evening
A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT?
A. Run the scan again to ensure all malware has been removed
B. Quarantine the infected workstation from the network
C. Install all of the latest Windows Updates to patch the system
D. Educate the user on safe browsing practices
A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers.
Which of the following data destruction methods should the technician perform to ensure the data is removed completely?
A. Degaussing
B. Standard format
C. Overwrite
D. Low-level format
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