While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints the user needs a quick way to install and access the program. Which of the following is the BEST option given the solution?
A. Install to a network drive
B. Install to a USB drive
C. Install to a DVD-RW
D. Install to a security internal_HDD
A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?
A. A keylogger is running
B. The computer is part of a botnet.
C. The computer is receiving a DDOS attack
D. A software is blocking traffic
Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.
Which of the following is the FIRST step the technician should take to correct this issue?
A. See if Joe's email address has been blacklisted
B. Change the password on Joe's email account
C. Update the antivirus and perform a full scan on the PC
D. Isolate Joe's computer from the network
A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?
A. Disconnect the PC from the network
B. Perform an antivirus scan
C. Run a backup and restore
D. Educate the end user
A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).
A. System files have been deleted
B. Proxy settings are configured improperly
C. The OS has been updated recently.
D. There are disabled services on the vendor website.
E. Program file permissions have changed recently.
F. There is a rogue anti-malware program.
A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?
A. Unattended installation
B. Remote network installation
C. In-place upgrade
D. Clean installation
Ann, a user, has purchased a new Android phone and is attempting to access a public hot- spot. When she gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio icon in the toolbar.
She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance.
Which of the following is the MOST likely issue Ann is experiencing?
A. There is unauthenticated wireless connectivity
B. She has exceeded the data allowance
C. The phone is only 3G capable
D. It is an unrooted phone
E. The SIM card was not activated
F. A data plan was not purchased
Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?
A. Mylar bags
B. Cardboard boxes
C. Antistatic containers
D. Paper envelopes
A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend?
A. Uninterruptible power supply
B. Surge protector
C. Power strip
D. Power distribution unit
A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?
A. Folder Options
B. Sync Center
C. Display Settings
D. User Accounts
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