CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 851:

  Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.

  Which of the following should the technician do?

  A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

  B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

  C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

  D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

  Correct Answer: C

• Question 852:

  An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?

  A. Phishing

  B. Spear phishing

  C. Dumpster diving

  D. Impersonation

  Correct Answer: C

• Question 853:

  Which of the following is considered government-regulated data?

  A. PII

  B. End-user license agreement

  C. Digital Millennium Copyright Act

  D. DRM

  Correct Answer: A

• Question 854:

  A user's corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue?

  A. The Internet security options have changed

  B. The operating system updates have changed

  C. The network directory permissions have changed

  D. The user account permissions have changed

  Correct Answer: C

• Question 855:

  A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

  A. Provide documentation of the repair to the customer

  B. Allow the customer to voice concerns and post the story to social media later

  C. Inform the customer the job is done and return to the office

  D. Defend each step and why it was necessary

  Correct Answer: A

• Question 856:

  Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable.

  Which of the following should the technician do NEXT?

  A. Research the pop-up to see if it is a legitimate malware solution.

  B. Click on the pop-up window to resolve the issue before the time runs out.

  C. Send an email to all staff members warning them of malware on their system.

  D. Disconnect the Ethernet cable from the workstation and disable WiFi.

  Correct Answer: D

• Question 857:

  Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed.

  Which of the following would be the appropriate action for Joe?

  A. Contact his supervisor so the supervisor can make schedule changes.

  B. Move the appoints to the next business day.

  C. Reach out to a colleague to assist in completing the jobs.

  D. Continue to work on the current call, and get to the others as soon as possible.

  Correct Answer: A

• Question 858:

  A technician logs on to a Linux computer and runs the following command:

  ps -aux | grep vi

  Which of the following MOST accurately describes the effect of the command?

  A. It kills any running programs starting with the letters vi.

  B. It opens a list of directories that start with the letters vi.

  C. It creates a new file named grep in the current working directory.

  D. If finds a list of processes running a text editor.

  Correct Answer: D

• Question 859:

  Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

  A. Access control lists

  B. Multifactor authentication

  C. Organizational unit

  D. Trusted software sources

  E. Data loss prevention

  F. Pre-shared key

  Correct Answer: BD

• Question 860:

  A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

  A. Fingerprint lock

  B. Passcode lock

  C. Swipe lock

  D. PIN lock

  Correct Answer: A