Which of the following BEST describes the purpose of an ESD mat?
A. Protects against accidental static discharge
B. Protects against dust/dirt contamination
C. Protects against accidental scratches
D. Protects against accidental water damage
A systems administrator needs to add security to the server room.
Which of the following would provide the BEST security for the room? (Choose two.)
A. Universal serial bus locks
B. Personal identity verification cards
C. Privacy screen
D. Entry control roster
E. Door locks
F. Privacy window
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?
A. Open license
B. Personal license
C. Corporate license
D. Enterprise license
A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the "My Documents" folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?
A. Remove the registry entry and rename the local account folder
B. Delete or rename the local user folder
C. Run DISM and re-add the local power user account
D. Remove the user account in Credential Manager and restart the PC
Which of the following is a community supported, open source OS used for both services and workstations?
A. IOS
B. Windows 10
C. Linux
D. OS X
Which of the following devices provides protection against brownouts?
A. battery backup
B. surge suppressor
C. rack grounding
D. line conditioner
A technician is repairing a computer. Which of the following should the technician do to protect the computer from accidental voltage spikes?
A. Practice electrical fire safety.
B. Clean tools properly before use.
C. Remove any jewelry.
D. Connect a proper ESD strap.
A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?
A. Devices and Printer
B. Sync Center
C. Device Manager
D. Power Option
A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a "Stop" error on every boot
Which of the following should the technician complete to resolve the issue?
A. Boot the workstation in safe mode and disable the graphics driver system tray menu
B. Boot the workstation in safe mode with networking and install the latest stable graphics driver.
C. Boot the workstation in safe mode and disable Windows driver signing requirements
D. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings
A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?
A. The computer has GRUB Legacy installed
B. Windows Startup services are not running
C. An incompatible partition is marked as active
D. An unsupported version of Windows is installed
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