CompTIA CompTIA A+ 220-801 Questions & Answers

• Question 501:

  Chain of custody needs to be kept intact for which of the following reasons?

  A. To ensure data preservation during evidence inspection

  B. To ensure that the evidence is not left at the scene

  C. To ensure evidence is admissible in legal proceeding

  D. To ensure evidence is returned to proper owner

  Correct Answer: C

  Reference. http://www.cse.scu.edu/~tschwarz/COEN252_09/Lectures/legalissues.html

• Question 502:

  Best business practices in IT include.

  A. always suggesting the fastest route to fix the problem

  B. following up with a customer to verify satisfaction

  C. always suggesting the least expensive option

  D. offering all possible choices to a customer

  Correct Answer: B

  Reference. http://faculty.mu.edu.sa/public/uploads/1362048851.3236customer %20satisfaction31.pdf

• Question 503:

  During a presentation, a client removes confidential proposal materials from the presenter's laptop via an IR connection. This behavior is expressly prohibited by the company. The client's location in the audience is immediately identified. Which of the following should the technician do NEXT?

  A. Track the evidence

  B. Report to the proper channel

  C. Identify the information compromised

  D. Document the security breach

  Correct Answer: B

  Report this matter to your supervisor or manager. He can then escalate the problem to higher authorities and take proper action to mitigate or rectify this digital theft.

• Question 504:

  Which type of fire extinguishing technology should be used when encountering an electrical fire?

  A. Class B fire extinguishers

  B. Overhead sprinkler system

  C. Water-based fire extinguishers

  D. Non-water based extinguishers

  Correct Answer: D

  Reference. http://cs.adelaide.edu.au/~kevin/Wardens/extinguishers.html

• Question 505:

  Which of the following will provide the BEST protection against power failures and data loss?

  A. Auto-switching power supply

  B. Uninterruptible power supply

  C. Line conditioner

  D. Surge suppressor

  Correct Answer: B

  Reference. http://en.wikipedia.org/wiki/Uninterruptible_power_supply

• Question 506:

  Activity logs show a large amount of data downloaded from a company server to an employee's workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee's regular job functions. Which of the following steps should the technician take NEXT?

  A. Report through proper channels

  B. Document the changes

  C. Continue to track more evidence

  D. Preserve the chain of custody

  Correct Answer: A

  This is the breach of security. You need to report through proper channel to the senior management about this breach. You can report to your supervisor and he/she can report to higher authorities for further investigation.

• Question 507:

  After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a tier-two technician. The tier-two technician analyzes the system and then signs it over to the case manager. Which of the following is this an example of?

  A. Evidence preservation

  B. Process documentation

  C. Due process

  D. Chain of custody

  Correct Answer: D

  Reference. http://en.wikipedia.org/wiki/Chain_of_custody

• Question 508:

  Which of the following cable types should always be used through life safety areas?

  A. PVC

  B. Plenum

  C. STP

  D. Fiber

  Correct Answer: B

  Plenum cable is fire retardant. That's why it should be used through life safety areas. It doesn't produce hazardous smoke when burned.

• Question 509:

  A datacenter server technician notices that several of the last sticks of RAM which were installed as upgrades have been found damaged due to static electricity. This only occurs in a particular server room within a large datacenter. Which of the following environmental hazards is MOST likely at play here?

  A. Humidity levels are well below average

  B. Temperature levels are too high

  C. Temperature levels are well below average

  D. The room does not have enough ventilation

  Correct Answer: A

  Reference. http://www.ask.com/question/how-does-humidity-affect-static-electricity

• Question 510:

  After making repairs to a user's system, which of the following actions should a technician take?

  A. Close the case and wait for the customer to call again in the future

  B. Leave the case open in the event a similar issue arises

  C. Contact the customer a few days later to determine the state of repairs

  D. Wait to update service records until the repair is confirmed

  Correct Answer: C

  Call the customer after a week or so and get the update on the repairs. Ask the customer about the state of repairs and how is the system performing. Get insight into any problems consumer is facing.