A color laser printer is producing pages where the ink smears when touched. Which of the following components should be replaced?
A. Paper tray
B. Fuser
C. Toner
D. Drum
Which of the following commands should Karen, a technician, use to examine and restore protected system files?
A. SFC
B. RECOVER
C. REPLACE
D. COPY
Which of the following is true when Bob, a technician, is setting default security permissions on a folder?
A. There are no significant changes to other files.
B. The created folder inherits the most restrictive permissions within the folder.
C. The permissions are inherited by all files and folders within that folder.
D. All folders within that folder are given a restrictive password.
A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?
A. Power options
B. Security center
C. Local security policy
D. System
A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?
A. Optical drive
B. Power supply
C. CMOS battery
D. CD-ROM disk
It is a company's policy to shut down all workstations at the end of the day. However, the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a `NTLDR is missing' error. Which of the following is a possible solution?
A. Make a daily announcement to remove all disks before departing for the day.
B. Change the Boot order in the BIOS.
C. Make it a part of the evening checks to ensure all disks are removed.
D. Make a company policy that states that it is unlawful to leave disks in the machines.
Which of the following file systems is required to install Windows 7?
A. CDFS
B. NTFS
C. FAT
D. FAT32
Which of the following commands will allow a user to discover their IP address, subnet, and DNS?
A. IPCONFIG
B. NETSTAT -A
C. NSLOOKUP
D. IPCONFIG /ALL
Joe, a technician, is tasked with installing Windows Vista on a new PC that came with Windows XP. He would like to preserve the data on the machine in case it is needed later. Which of the following installation methods would be MOST effective for him to use?
A. Image creation
B. Unattended installation
C. Clean install
D. In-place upgrade
Ann, a home user, brings a PC in for repair and reports that performance has become extremely slow when working on documents and viewing pictures. Which of the following suggestions should a technician make?
A. Upgrade to a solid state drive
B. Increase the clock speed on the CPU
C. Run the file system check tool
D. Upgrade to a high performance video card
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