A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which of the following switch features would a technician recommend?
A. QoS
B. Gigabit
C. PoE
D. Wake-on-LAN
Which of the following software types would need to be installed on a mobile device to help prevent data from being viewed if the device is lost?
A. Remote wipe
B. Antivirus
C. GPS locator
D. Remote backup application
A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?
A. Restart the smartphone
B. Reconfigure the smartphone email account
C. Resynchronize the smart phone
D. Update the operating system
Which of the following should a technician do FIRST to secure a mobile device?
A. Assign a passcode
B. Download updates
C. Disable GPS
D. Install antivirus
A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?
A. System -> Hardware
B. Power Options -> Power Schemes
C. System -> Advanced -> Performance
D. Power Options -> Hibernate
Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO).
A. SMTP
B. POP3
C. HTTP
D. SNTP
E. ICMP
Which of the following data types can be synchronized to a mobile device by default? (Select TWO).
A. Biometric information
B. Pictures
C. Contacts
D. Credentials
E. SMS
Which of the following mobile device features disables cellular and wireless communication?
A. Hotspot Mode
B. Pairing Mode
C. Settings Reset
D. Airplane Mode
Laptops and tablets have which of the following in common?
A. Solid state drives
B. Contain an accelerometer
C. No field serviceable parts
D. Not upgradable
Which of the following is one of the major differences between a new tablet and a new laptop computer?
A. Tablet has no field serviceable parts.
B. Laptop has less field functionality.
C. Tablet has faster Ethernet capability.
D. Laptops have slower responsiveness than tablets.
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