A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize all Internet- capable applications. Which of the following issues is MOST likely affecting the smartphone?
A. Wi-Fi is turned off; the cellular antenna is turned on.
B. The cellular antenna is turned off; Wi-Fi is still on.
C. The user forgot to turn off Bluetooth before trying to make a call.
D. The user has 4G capability turned off, and is only on 2G.
A user is concerned about an issue with iOS. The user MOST likely has which of the following devices?
A. iCloud
B. Android Phone
C. iPhone
D. Windows Tablet
Which of the following features allows for easier navigation of long lists on a tablet device?
A. Pinch-zoom
B. Multitouch
C. Scrollbars
D. Touch flow
Which of the following mobile device sync methods is easiest for the end user but requires more configuration on the part of the technician?
A. Dock sync
B. Encrypted wired sync
C. Wireless sync
D. Wired sync
A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is accessed?
A. Passcode Lock
B. GPS Tracking
C. Remote Backup
D. Remote Wipe
Which of the following would a technician use to install applications onto an iPad? (Select TWO).
A. App Store
B. Market Place
C. iTunes
D. Exchange
E. Mobile Market
Which of the following provides protection against DDoS attacks?
A. RFID badge
B. UAC
C. Firewall
D. Antivirus
While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall?
A. 53
B. 110
C. 443
D. 3389
A user just bought an Android tablet and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the technician configure to allow the user to access email on the Android tablet?
A. DNS, DHCP
B. IMAP, SNTP
C. POP3, SMTP
D. Devices are incompatible
Joe, a technician, is asked to set up a wired kiosk laptop for office visitors to use for Internet access only. Which of the following would be MOST important in securing this type of setup?
A. Disabling the administrator account
B. Requiring personal information be entered before use
C. Changing the default usernames for all kiosk accounts
D. Restricting user permissions for the kiosk account
E. Setting a strong password for all kiosk accounts
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