A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?
A. "Can you get to the Internet?"
B. "What exactly does not work?"
C. "Does the PC turn on?"
D. "Are you able to sign on?"
A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reason?
A. Radio switch on laptop is enabled
B. Radio switch on laptop is disabled
C. Channel interference
D. User is too far away from the access point
A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST?
A. Visit the hard disk vendor's site and run a hardware check on the drive.
B. Put the hard drive in another system and back up all data from it.
C. Run CHKDSK immediately and replace the drive if it is bad.
D. Format the drive and restore from a previous image.
A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?
A. Clear the print queue.
B. Check the printer connection.
C. Reboot the computer.
D. Stop and start the printer.
The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user's requirements?
A. Configure the router to allow access by MAC address.
B. Configure the use of DHCP.
C. Configure the use of static IP addresses.
D. Configure the network to utilize a proxy.
A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?
A. Ensure the game system has a static IP address.
B. Contact the manufacturer to see if service is available.
C. Ensure the game system has updated firmware.
D. Ensure the correct ports are open.
A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this?
A. Delete all Internet cookies.
B. Ensure the user is not utilizing a proxy server.
C. Remove all Internet shortcuts.
D. Clear all Internet cache and saved passwords.
A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT?
A. Repair the boot up sequence using recovery console.
B. Restart the system, booting from a system recovery disk.
C. Restart the system to verify the proper boot sequence.
D. Inform the customer the hard drive has crashed and replace the drive.
A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?
A. Document the symptoms of the virus.
B. Turn off the computer using the power switch.
C. Unplug it from the network.
D. Run an antivirus update and then a full scan.
Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?
A. ERASE
B. KILL
C. SHUTDOWN
D. DEL
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