A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO).
A. Run a full antivirus scan.
B. Defragment the hard disk.
C. Run antivirus updates.
D. Run Windows updates.
E. Configure the firewall to access the Internet.
Which of the following utilities will display a listing of active IP ports on the computer being tested?
A. NETSTAT
B. PING
C. IPCONFIG
D. TRACERT
Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?
A. Screwdrivers
B. Power supply testers
C. Cable testers
D. Pliers
A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?
A. Using wrong video connector
B. Dead pixels
C. Dropped in shipping
D. Incorrect installation
A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back.
Which of the following will MOST likely correct this issue?
A. Disable screensaver
B. Adjust power settings
C. Replace the wireless card
D. Install a higher capacity battery
An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish this?
A. Performance Monitor
B. Task Scheduler
C. Task Manager
D. System Configuration
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
A. Document finding, actions, and outcomes
B. Identify the problem
C. Establish a theory
D. Establish a plan of action to resolve the problem
A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?
A. Network diagram
B. Computer manual
C. Asset management
D. Wiring scheme
A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a preboot failure?
A. Multimeter
B. POST card
C. Power supply tester
D. BIOS flash
A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?
A. Reseat the drive and verify the RAID array is healthy
B. Replace the failed drive and verify the RAID is healthy.
C. Replace the failed drive and restore the data.
D. Add a fifth drive and make it a spare.
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