A company recently had a security breach and is now required to ensure that all data is removed from a PC once it leaves the building. Which of the following should the technician perform?
A. A standard format
B. Reset PC to factory default
C. A quick format
D. A low level format
A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bunch of symbols. Which of the following should the technician do NEXT?
A. Install the vendor specific driver
B. Replace the printer
C. Check for Windows Updates
D. Run antivirus application
The computer was booting normally yesterday, but in the morning a message appears stating "Operating System Not Found". This can be caused by which of the following? (Select TWO).
A. Bad memory module
B. Bad USB controller
C. Bad hard drive
D. Bad IDE or SATA controller
E. Bad CPU
Which of the following commands shows the number of hops from a computer to the specified destination?
A. IPCONFIG
B. NETSTAT
C. PING
D. TRACERT
A computer's time settings reset every time it is unplugged. This is a symptom of a faulty:
A. Memory module.
B. Power supply.
C. Motherboard.
D. CMOS battery.
Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?
A. Proper paper levels in the printer
B. Inadequate available RAM
C. Optical drive device drivers
D. Central processing unit fan
After rebooting, a technician sees the Windows logo but when Windows boots up, no video appears. Which of the following options would be the QUICKEST way to restore the computer?
A. VGA Mode
B. Last Known Good Configuration
C. Safe Mode with Networking
D. Safe Mode
Physically observing a user input a code or password is known as:
A. Social engineering.
B. Shoulder surfing.
C. Tailgating.
D. Phishing.
A client wants a wireless SOHO installed in the building that already has other wireless networks in it. The client wants the network to not be easily seen. Which of the following can the technician disable to help the network from being seen?
A. SSID broadcast
B. DHCP
C. MAC filtering
D. Wireless encryption
A technician is having connectivity issues with a client's machine. The client's wall jack passed testing and the technician also uses a loopback to test the NIC on the PC and it also passed testing. Which of the following tools would a technician use to test between the wall jack and the PC?
A. Toner probe
B. Multimeter
C. Wireless locator
D. Cable tester
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