After a recent memory upgrade, a customer is reporting they have seen no improvement in their system performance. Upon inspection, the technician finds that
6.0 GB are detected but only 3.0 GB of memory are usable. Which of the following is the MOST likely cause?
A. The remaining memory is a different type and cannot be used.
B. The remaining memory is defective and needs to be replaced.
C. The customer is using a 32-bit operating system.
D. The memory has not been properly configured in BIOS.
A technician would like to restart a computer from a command line tool. Which of the following tools should the technician use?
A. Shutdown /f
B. Shutdown /i
C. Shutdown /r
D. Shutdown /s
A technician would like to image 50 desktop computers from a recently optimized test machine. Which of the following would ready the test machine for capturing the image?
A. SYSPREP
B. FDISK
C. XCOPY
D. RIS
A technician receives a trouble ticket about intermittent wireless on a user's laptop while they are at home but not at work. Which of the following could be the cause of this issue?
A. While at home, the user is too close to their access point
B. Encryption is set differently at home then at work
C. Cordless phone is interfering with signal at home
D. Laptop's wireless is set to only work while at work
A customer calls and states that they are getting a lot of pop-ups and the new antivirus they just downloaded is not helping. Which of the following is the MOST likely cause of the issue?
A. Rouge antivirus
B. Need anti-malware scan
C. Security Center Disabled
D. Windows not up to date
A technician needs to change a FAT32 partition to NTFS. Which of the following commands would allow the technician to do this?
A. CHKDSK
B. FORMAT
C. CD
D. CONVERT
In order to connect a mobile device to a PAN, a technician MUST ensure which of the following are enabled?
A. Wi-Fi antenna
B. 3G data services
C. Location services
D. Bluetooth discovery
iOS version 5.0 allows for all data to be synchronized and backed up to a computer with iTunes via which of the following methods? (Select TWO).
A. 4G LTE
B. USB cable
C. FireWire
D. Bluetooth
E. Local Wi-Fi
A technician is working on a consumer computer that has multiple virus infections. The end user states that all of their data documents are stored on a backup drive. Which of the following methods are commonly available to do a clean install and return the computer back to factory condition? (Select TWO).
A. Upgrade installation disc
B. Repair installation
C. Factory recovery partition
D. OS installation disc
E. Remote network installation
After loading a new operating system, which of the following accounts is MOST often changed for security purposes?
A. Standard User
B. Power User
C. Guest
D. System
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