A user recently installed an application. Upon the next reboot, the system is displaying various errors relating to the system files and certain actions e.g. right-clicking no longer works. The user does not have time to reimage the computer, nor do they wish to remove and reinstall the application. Which of the following should the technician do FIRST?
A. Open up the command prompt and type SFC /SCANNOW
B. Open Task Manager and stop all running SERVICES processes
C. Open up MSCONFIG and remove the application from the start-up tab
D. Open a command prompt and type REGSVR32 SYSMAIN.DLL U
Which of the following utilities should be used before installing new hardware in a computer?
A. System File Checker
B. Windows Updates
C. Security Center
D. System Restore
Which of the following can be used to help recover a lost smartphone?
A. Remote support software
B. Locator application
C. NFC enabled device
D. GPS navigation software
A user reports their laptop is shutting down each time they are idle for a short period of time. Which of the following options would the technician use to remedy the issue?
A. Disk Management
B. Power Options
C. Display
D. System Performance
A user states that they see a warning on their screen about an IP conflict. Which of the following is MOST likely the cause?
A. A static IP address is assigned to the workstation
B. A bad router
C. A bad switch
D. The computer is getting an APIPA address
A user wants to view and change the file name extensions. Which of the following options in the control panel should be used to accomplish this?
A. Folder Options
B. System
C. Security Center
D. User Accounts
A user requires a remote connection that will allow them to securely access the corporate network of their employer. Which of the following types of connections would be created? (Select TWO).
A. AES
B. RDC
C. TKIP
D. VPN
E. WEP
A nurse is often rushed away from the workstation during an emergency without warning. The system administrator would like to reduce the chance that someone could use their machine while they are away for the duration of emergencies. Which of the following could the administrator do to help address this?
A. Set a screensaver password
B. Set a strong default user password
C. Change the default user name
D. Disable the guest user account
Which of the following provides the GREATEST security for SOHO wireless?
A. Enable a shared WPA key
B. Enable MAC filtering
C. Use the highest transmit power setting
D. Disable the SSID broadcast
An unattended install is MOST likely used for which of the following scenarios?
A. When a technician has a workstation with a defective optical media drive.
B. When a technician is going to be on vacation, but wants to configure a system at a certain time while gone.
C. When a technician wishes to update a user's system without the user's knowledge.
D. When a technician has numerous network connected workstations to image.
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