Joe, an end user, reports that his computer is displaying numerous pop-up advertisements and is performing very slowly during the workday. Which of the following tools should the technician use FIRST to troubleshoot this issue?
A. Reinstall the Internet browser software
B. Run a trusted antivirus scan
C. Perform a System Restore
D. Enable the local firewall
A technician in a call center is on a particularly frustrating repair call. Which of the following BEST represents what the technician should do during the call?
A. Insist the customer call back later
B. Ensure the customer takes a satisfaction survey
C. Document all relevant facts regarding the call
D. Escalate the call to the next tier of support
A coworker asks a technician for help understanding an email request while the technician is on a call assisting a user. Which of the following is the BEST response the technician can give the coworker?
A. Inform the coworker help will be given when the call is over
B. Multitask and assist the coworker while on the call
C. Politely ask if the user minds being placed on hold
D. Refer the coworker to a supervisor
Which of the following statements is true regarding the differences between a 32-bit and 64-bit OS?
A. A 32-bit version of the OS will not run on 64-bit hardware, but a 64-bit OS will run on 32-bit hardware.
B. A 32-bit version of the OS requires twice the number of CPU clock cycles to write the same amount of data as a 64-bit OS.
C. A 64-bit version of the OS will address memory in eight octets.
D. A 64-bit version of the OS will write data to disk in block sizes of eight octets
Users on the corporate network are reporting that accessing folders is very slow on internal network servers. Which of the following should the technician troubleshoot to resolve this problem?
A. DHCP server
B. Web server
C. File server
D. Proxy server
A user wants to restore an application's security settings to an iOS device, but an Internet connection is unavailable. Which of the following tools can assist with mitigating this issue?
A. Time machine
B. Apple Configurator
C. Device stage
D. iCloud
Which of the following combinations provides the STRONGEST authentication security?
A. Hardware token
B. Username and password
C. Smart card with PIN
D. Voice then fingerprint recognition
A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A. Politely ask the user to call back
B. Ask another technician to take the call
C. Troubleshoot the issue for the user
D. Input the issue as a ticket and escalate to Tier 2
E. Put the user on hold and troubleshoot after the scheduled break
A technician is upgrading to a 4TB hard drive and wants to have six partitions. Which of the following allows a Windows boot partition to meet these requirements?
A. PRIMARY
B. NTFS
C. FAT32
D. GPT
The digitizer on a user's smartphone intermittently stops working. Which of the following is MOST likely the issue?
A. Screen orientation
B. Software update
C. Screen brightness
D. Calibration
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