Multiple users have reported latency issues. After troubleshooting the issue, the technician finds that bandwidth is saturated by non-corporate applications. Which of the following should resolve this issue?
A. Assign static IP addresses
B. Enable MAC filtering
C. Enable content filtering
D. Configure an IPS
A technician at a corporation receives an instant message from a user who states the new department shared drive that was given through managed settings is missing from the user's PC. Which of the following tools should the technician use to BEST troubleshoot the missing shared drive?
A. chmod
B. ipconfig
C. msconfig
D. nslookup
E. gpresult
A user has stated a workstation is having problems loading certain websites. The user claims to have clicked on a link from a web page and nothing happened. However, other websites are displaying correctly. The technician advises the user to clear the browser cache and try again, but that does not fix the issue. Which of the following is the MOST likely cause in this scenario?
A. The user's account expired
B. The pop-up blocker is enabled
C. The user is right-clicking on the link
D. The browser is incompatible with certain websites
Joe, a user, reports he is unable to install an OS on a home computer. An investigation reveals Joe is using an enterprise license key. Which of the following is the MOST likely issue?
A. The wrong media is being used
B. The media is corrupt
C. The hardware is unsupported
D. The boot order is incorrect
Which of the following built-in accounts removed in Windows 10?
A. Power User
B. Administrator
C. Guest
D. Standard User
A PC technician is configuring IP addresses on a Windows system that has multiple NICs. Which of the following commands would show the IP addresses configured on each network interface?
A. netconfig
B. ifconfig
C. ipconfig
D. netstat
A technician responds to a user's complaint of "stop" errors being received when the user watches company training videos. The technician determines the problem must be a faulty video driver. After installing the latest video driver for the system, rebooting, and testing the system, the error is still present. Which of the following troubleshooting steps does the technician needs to complete at this stage?
A. Verify functionality and implement preventive measures
B. Establish a plan of action to resolve the problem
C. Document the findings, actions, and outcomes
D. Formulate a new theory or escalate
A technician has received a call from a user who opened an application and was presented with an error message stating the application has failed to load properly and will now close. The user has rebooted the PC several times and keeps getting the same message. The user has administrative rights on the local machine. Which of the following tools should be used to resolve this issue QUICKLY?
A. REGEDIT
B. System File Checker
C. Command prompt
D. Uninstall/reinstall/repair
E. MSCONFIG
A user is trying to connect to a new access point with a laptop. The laptop is already able to connect to older access points. The user can see the SSID, but the new access point will not allow the user to connect. The user verifies the correct password is being used. Recently issued devices are able to connect to the new access point. Which of the following is the BEST way to restore this situation?
A. Enable DHCP on the wireless network
B. Disable the firewall on the laptop
C. Upgrade the radio firmware
D. Clear the DNS cache on the laptop
A company wants all new PCs to have a standard sleep and hibernate schedule. Which of the following would allow this to be accomplished?
A. Adjust the power plan to Energy Saver
B. Schedule nightly shutdowns
C. Import a customized power plan
D. Change the settings in the BIOS
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