A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?
A. Running a full DEFRAG on the system
B. Clearing the AppData temp folder entirely
C. Clearing the Windows Update download cache entirely
D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem?
A. Check running apps
B. Reset to factory default
C. Disable cloud syncing
D. Replace the device's battery
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. "Access Denied. Please Enter Encryption Password." Which of the following is the reason that this error is displayed?
A. The hard drive is experiencing S.M.A.R.T. failure errors
B. The TPM security chip inside the bench system is not enabled
C. The BIOS of the bench system is out of date
D. BitLocker is being used
A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (Select TWO).
A. Mask
B. ESD mat
C. ESD strap
D. Antistatic bag
E. Safety goggles
F. Rubber gloves
A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform?
A. Partition the hard drive in Extended format.
B. Use Windows Update to download the appropriate driver.
C. Enable Multiboot in the BIOS.
D. Convert the file system to NTFS.
A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario?
A. Remote desktop
B. Remote assistance
C. telnet
D. FTP
A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?
A. SSH
B. VPN
C. SFTP
D. RDP
A technician opens a customer's computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?
A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
C. Use a shop vacuum with enough power to ensure all dust has been removed.
D. Remove as much dust as possible by hand and use compressed air to blow the rest out.
A user's email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue?
A. Change the user's email password.
B. Enable spam filtering on the email account.
C. Change the email account from POP to IMAP.
D. Disable the user's email account.
A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN. Which of the following should be done NEXT?
A. Enter all passwords they have used in the past
B. Verify a smart card has been issued
C. Check the network cable
D. Reboot the computer
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