A network DHCP server crashes and has to be rebuilt from scratch. Shortly afterwards many users report an "Address Conflict" alert on their computers. Which of the following tools should the users run to help fix this issue?
A. route
B. ipconfig
C. netstat
D. nbtstat
A customer is reporting that since switching from an XP to a Windows 7 computer, the main application they use no longer starts. The vendor of the application no longer exists and the customer does not want to find an alternative replacement at the moment. Which of the following can a technician do to try to get the application running?
A. Uninstall the application and re-install it as user so that it would have the standard rights and privileges.
B. Right-click on the application and under "Troubleshoot Compatibility," select the correct mode.
C. Re-install the application, but install it onto the user's Desktop in their account profile.
D. Right-click on the application, select Properties and make sure that the Hidden attribute checkbox is unchecked.
Which of the following tools should a technician use to troubleshoot a software RAID "predictive failure" error message?
A. RAID Controller logs
B. Disk Management
C. Windows application logs
D. BIOS settings
Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal event has occurred". Which of the following is the MOST likely cause of this issue?
A. Processor is under-clocked
B. Insufficient power to the motherboard
C. Hard drive is overheating
D. Video card is overheating
A user called the helpdesk and states they are getting pop-ups on their screen. Which of the following should the technician do?
A. Run System Restore
B. Run Event Viewer
C. Run Anti-spyware
D. Run Recovery Console
A customer calls and explains they just moved and their computer will now not boot up and is making a loud clicking noise. Which of the following is the MOST likely cause?
A. CMOS battery is loose
B. Optical drive is stuck
C. RAM is loose
D. Hard drive has crashed
A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phone, exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase?
A. Type of memory available in the desktop and in the phone
B. Minimum desktop OS and phone OS requirements
C. Software licensing for multiple installations
D. Frequency of the wireless connection between devices
Which of the following is a common location of the CMOS battery in a laptop?
A. Under the keyboard
B. Behind the removable hard drive
C. Under the removable CD drive
D. Behind the laptop battery
A user states that every print job submitted to a local printer prints out random characters. Which of the following steps would MOST likely resolve the problem?
A. Reboot the computer and reset the printer
B. Clear the NVRAM on the printer
C. Reload the printer drivers
D. Replace the printer cable
Which of the following are the BEST operating system security practices for a secure workstation? (Select TWO).
A. Install a privacy filter
B. Run CHKDSK regularly
C. Updated malware and virus definitions
D. Regularly schedule defragmentation
E. Enable active scanning
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