Ann reports that upon booting up her workstation the screen says that no boot device is found. She also reports that she hears a faint clicking noise from the workstation. Which of the following is the MOST likely problem?
A. The hard drive has failed.
B. The CMOS battery needs to be replaced.
C. The CPU fan has failed.
D. The sound card is incorrectly cabled.
Despite objections, the Chief Executive Officer (CEO) wanted all managers to have administrator rights to their workstations. After a few months, the CEO was replaced. A technician is assigned the task of changing the managers to power users on the domain. Which of the following is the BEST choice to complete this task?
A. rstrui.exe
B. gpedit.msc
C. lusrmgr.msc
D. usergroup.exe
In order to establish a VPN to a company firewall, Joe, a technician needed to have an RSA token and provide a user name and password to connect to the main office. This is an example of:
A. Privacy filters.
B. Extensive security.
C. Two-factor authentication.
D. Basic authentication.
A technician wants to verify a remote printer that has been power cycled is back online. The technician would use which of the following commands and switch?
A. tracert -t
B. ipconfig /renew
C. ping -t
D. nslookup –ttl
When a user tries to print, the OS slows down and appears to lock up. Shutting down the Print Spooler Service restores the computer's speed, but leaves the user unable to print.
Which of the following should be used FIRST to troubleshoot this problem?
A. Rebuild print spooler files
B. Hardware diagnostic software
C. Event viewer
D. Antivirus software
Joe, a technician, has been tasked to verify a new device has been installed and correctly configured on a Windows 7 computer.
He has now confirmed the new device is not working properly. Upon opening the Device Manager, he sees several icons.
Which of the following should Joe do FIRST to help troubleshoot the problem?
A. Upgrade the antivirus signatures and disable system restore
B. Check any items with yellow exclamation points
C. Check any items with green checkmarks
D. Disable items with a red X over the icon
Which of the following wireless standards used on modern smartphones depends on direct client-to-client handshake pin code authorization for establishing transmission connection?
A. 802.11n Wi-Fi
B. WiMAX
C. Infrared
D. Bluetooth
A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, which they "use all the time" on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?
A. Return to the work van and get tools which contain the correct screwdriver.
B. Instruct the customer on the importance of using proper tools.
C. Replace the screws with ones that actually fit the customer's screwdriver.
D. Use the screwdriver provided by the customer, being careful not to further strip any of the screws.
Which of the following file systems is required to install Windows 7?
A. CDFS
B. NTFS
C. FAT
D. FAT32
A user reports that the laptop's screen flickers and then goes black. When connecting to an external monitor the operating system desktop is displayed. Which of the following is the cause of the problem?
A. Monitor function key
B. Resolution is set too low
C. Inverter board
D. Display adapter drivers
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