While using an application on a Windows XP desktop PC, a BSOD appears. Which of the following should the technician select upon reboot to troubleshoot this issue?
A. Boot to safe mode
B. Boot to last known good configuration
C. Boot to another OS on a second partition
D. Boot normally
Which of the following operating systems can be upgraded using an in-place procedure to Windows 7 Professional x64?
A. Windows Vista Professional x86
B. Windows 7 Enterprise x64
C. Windows 7 Starter x86
D. Windows 7 Home Premium x64
A night shift employee constantly fails to logoff at the end of their shift. The employee on the next shift regularly does not bother to log in because they are not prompted to do so. Which of the following actions would be BEST for the technician to do to correct this issue?
A. Write up each employee every time the login and logoff policy is ignored.
B. Have each employee report to their supervisor at the end of their shift.
C. Set the computer to restart after each employee's shift.
D. Educate employees to log off within an hour of their shift.
Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?
A. Proper paper levels in the printer
B. Inadequate available RAM
C. Optical drive device drivers
D. Central processing unit fan
Which of the following types of security threats is delivered primarily via email?
A. Phishing
B. Rootkits
C. Viruses
D. Grayware
Which of the following operating systems enables a user to use Flip 3D?
A. Windows XP Professional
B. Windows 7 Professional
C. Windows Vista Home Basic
D. Windows 7 Starter
Which of the following can an Android device use to synchronize with desktop contacts? (Select TWO).
A. HDMI cable
B. CAT6 cable
C. USB cable
D. Bluetooth
E. IEEE 1394 cable
A user in a large corporation reports that they cannot burn a DVD on their Windows 7 Ultimate laptop; they have never burned a DVD on this laptop before. Which of the following would be the MOST likely to be the reason why?
A. The drivers for the DVD burner need to be updated.
B. The user does not have software to burn DVDs.
C. The software for the DVD needs to be updated.
D. The user does not have a DVD burner.
A technician notices that everything appears too large on the computer's screen and the display resolution cannot be changed. The machine is running in which of the following modes?
A. Recovery
B. Virtualization
C. VGA
D. Administrator
A small business owner wants to prevent employees from disconnecting company computers from the network jacks and connecting their personal computers. Which of the following must a technician implement to ensure only company authorized computers will be given access when connected to the office network jacks?
A. MAC filtering
B. Disable unused ports
C. Static IP addresses
D. Use computer cable locks
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