A user reports personal files have been renamed and are undecipherable. Images have been to the user's folder that request payment to unlock the files. The technician has quarantined the infected system and disabled System Restore. Which of the following should the technician do to unlock the user's files?
A. Perform a clean installation of Windows
B. Remove the malware and recover the files from a backup
C. Initialize and repartition the hard drive to recover the files
D. Run safe mode to decrypt the user's files
A technician is troubleshooting a computer that has been infected with a virus. Upon rebooting, the computer states that NTLDR is missing. The computer cannot boot into safe mode, and reinstalling the OS is not an option. Which of the following is the BEST option to use to restore the machine to a bootable state?
A. Remove the CMOS battery
B. Run Startup Repair
C. Format the C drive
D. Repair the MBR and then reboot
A user reports the screen on a mobile device frequently dims even when the device settings are not being changed. Which of the following is MOST likely the cause?
A. Faulty backlight
B. High contrast mode
C. Auto-brightness
D. Power saving mode
A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue?
A. Remove and reinstall the application
B. Hard reset the cell phone
C. Reconnect the wireless network connection
D. Close all running applications
A domain administrator has applied a Group Policy that restricts the installation of USB devices. The technician has asked the domain administrator to exempt this policy for a computer that needs to have a USB digital camera installed. Once the domain administrator has exempted the computer from the policy, which of the following is the BEST command for the technician to run locally on the computer so the digital camera can be installed without waiting?
A. grupdate /?
B. grupdate /bootings
C. grupdate /force
D. grupdate /logoff
E. grupdate /sync
A company wants to leverage a cloud infrastructure that allows it to keep confidential information away from other companies outside its industry while allowing data to be shared with other companies in the same field. Which of the following is the BEST option to accomplish this task?
A. Public
B. Hybrid
C. Community
D. Private
A technician was told that 50 new computers were delivered. The company's standard Windows image needs to be installed on all of them. Which of the following would be the MOST efficient way to get the image on all 50 computers?
A. Multiboot installation
B. Repair installation
C. Unattended installation
D. Clean installation
A client has requested a workspace environment configuration that will allow employees to work in a virtual space for specific projects, but when working on other projects, allow them to work locally. Which of the following is the BEST solution for this virtual configuration?
A. Multiheaded client
B. Thin client
C. Zero client
D. Thick client
A technician is attempting to troubleshoot a Linux home folder issue, but does not remember which directory is current. Which of the following tools should the technician use to find the current directory?
A. dir
B. sudo
C. cd
D. pwd
A technician needs to upgrade 20 PCs that have the same hardware specifications. The PCs must be configured with identical settings tailored for the network. Which of the following provides the BEST solution with the LEAST administrative effort?
A. PC backup and multiboot setup
B. PC backup and system image deployment
C. PC backup and OS upgrade
D. PC backup and clean install
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