You are proposing Avaya IP Office™ to a regional provider of business telephony as a service. Which of the following features should you highlight, as it could help them monitor 3000 systems?
A. IP Office Media Manager
B. Avaya Call Reporting
C. Simplified Web Self-Administration
D. Cloud Operations Manager
E. Avaya Spaces™
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business. Which of these endpoints would you recommend?
A. K165
B. J179
C. J139
D. K155
Which of the following features support a claim that Avaya IP Office™ makes it easier to record calls, manage and report upon such recordings? (Choose two.)
A. Cloud Operations Manager
B. Simplified Web Self-Administration
C. Media Manager
D. Avaya Call Reporting
E. WebRTC High Availability
Which of the following is the best description of the SIP Line Appearance feature?
A. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
B. Allows deskphones to present SIP calls the same as trunk line calls
C. Permits instant two-way conferencing on SIP video endpoints
D. Permits Avaya IP Office™ to carry traffic from SIP@home devices like thermostats and smart locks
What is the maximum number of DECT-R4 edition 6 extensions supported by Avaya IP Office™ Server edition?
A. 750
B. 150
C. 1000
D. 3000
E. 384
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, “I’m too busy whipping this contact center into shape to talk technology.” Which of the following responses will most likely keep you in the room?
A. I’ve already got everything I need from the IT team, I need to hear it from you!
B. Maybe we can help. What's keeping your agents from meeting their goals?
C. Doing your due diligence with us will buy you sweat equity with IT.
D. Avaya has a long history of placing solutions in the contact-center environment.
E. In a way, aren't we all on the IT team?
The Director of IT indicates to your business partner that they are accepting bids on a telephony system for 100 employees, and the lowest-cost proposal will win the contract. Which next step do you encourage the partner to take?
A. Propose a solution based on Avaya IP Office™ Essential Edition.
B. Reach out to line-of-business leaders to learn their needs.
C. Propose a solution based on Avaya IP Office™ Basic Edition.
D. When proposing a solution, emphasize ROI (return on investment).
E. Propose a solution based on Avaya IP Office™ Preferred Edition.
Before you can ask any questions, a prospective customer contact says, “Look, my job is to replace an obsolete phone system for the least possible cost.” Which of the following feature sets will your proposal emphasize?
A. Call Handling
B. Savings
C. Productivity
D. Mobility
E. Multi-channel
A prospective customer contact says, “Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!” Which of the following attributes will be the focus of your proposal?
A. Simple
B. Resilient
C. Scalable
D. Modular
E. Secure
A prospective customer contact says, “The primary concern in my business right now is return on investment.” Which of the following is the best response, in terms of advancing the conversation and pursuing the vendor and partner's interests?
A. Tell me more about your business.
B. Would you be interested in an Avaya IP Office™ system?
C. Avaya IP Office™ always delivers the highest ROI!
D. How do you measure productivity?
E. We can reduce the price to meet your target number.
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