Avaya Avaya Certifications 46150T Questions & Answers

• Question 31:

  You ask a customer contact about their business needs on a sales call, and they say, “It's the nature of our business that our employees are pretty spread out. We need to get everyone working as a team despite that.” Which of the following feature sets will your proposal emphasize?

  A. Savings

  B. Call Handling

  C. Mobility

  D. Productivity

  E. Multi-channel

  Correct Answer: E

• Question 32:

  A prospective customer contact says, “Around here, profitability is everything.” Which of the following is the best response, in terms of advancing the conversation?

  A. Never fear, Avaya IP Office™ ensures the profitability of your business!

  B. How do you define profitability?

  C. Are you looking for ways to make employees more productive?

  D. We can always find a way to squeeze a little more profit out of a deal.

  E. What's your budget, to make our solution profitable?

  Correct Answer: A

• Question 33:

  A prospective customer contact says, “We’re in growth mode. Our only priority is things that help us bring service to new markets.” Which of the following attributes will be the focus of your proposal?

  A. Resilient

  B. Secure

  C. Modular

  D. Scalable

  E. Simple

  Correct Answer: D

• Question 34:

  You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets. First call / first email typically takes _______________ .

  A. Less than 1 hour

  B. Less than 4 hour

  C. 1 day

  D. 1 week

  Correct Answer: A

• Question 35:

  You have a midsized customer who currently has an IP Office™ solution. They tell you that they are interested in quickly adding contact center functionality, including skills-based routing, call recording, and email or chat capabilities, with agent and supervisor interfaces including real time and historical reporting tools. Which offer would best meet their needs?

  A. Avaya Spaces™

  B. Avaya Contact Center Select

  C. Avaya Mobile Identity

  D. Avaya Mobile Experience

  Correct Answer: D

• Question 36:

  Which of the following statements is TRUE regarding Avaya Contact Center Select?

  Avaya Contact Center Select ____________________ . (Choose three.)

  A. Provides rapid deployment targets

  B. Supports the distribution of on-premise and remote agents and supervisors

  C. Offers only simple inbound voice call routing and reporting

  D. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions

  E. Is built for Avaya Mobile Identity

  Correct Answer: BDE

• Question 37:

  Avaya Contact Center Select enables agents to handle voice and multiple digital contacts simultaneously, which _____________________ .

  A. Decreases customer satisfaction

  B. Lowers total cost of ownership (TCO)

  C. Improves productivity

  D. Speeds time-to-market

  Correct Answer: B

• Question 38:

  Your customer is looking to add a contact center solution to their IP Office™ base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management. What offer could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features?

  A. Avaya OneCloud™ CCaaS

  B. Avaya Mobile Identity

  C. Avaya Spaces™

  D. Avaya Contact Center Select

  Correct Answer: B

• Question 39:

  Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

  A. Report creation

  B. Live monitoring

  C. Web communications

  D. Inbound email processing

  E. Supervisor actions

  Correct Answer: A

• Question 40:

  Your customer would like to implement web chat and web callback functionality for their agents. Which capability of Avaya Contact Center Select provides these features?

  A. Report creation

  B. Quality management

  C. Supervisor actions

  D. Inbound email processing

  E. Web communications

  Correct Answer: E