You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?
A. Avaya Secure Control Link
B. Avaya Remote Access Link
C. Avaya Remote Connection Link
D. Avaya Secure Access Link
Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)
A. CCMM License Service
B. CCMM Campaign Scheduler Service
C. CCMM OAM Service
D. CCMM Starter Service
What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?
A. Click Once Deployment technology
B. A URL installation
C. A web browser installation
D. An application installation
A technician is configuring a Windows 2008 operating system for a co-resident Avaya Aura Contact Center installation which will be deployed in a Windows domain. Which two rules apply to the server name? (Choose two)
A. Use (_) or (-) allowed within any part of the name
B. The total length of name is not to be more than 26 characters
C. The computer name must be unique on the domain
D. The NetBIOS name must match to the computer name
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)
A. Call-by-Call Reports
B. Multimedia reports
C. Configuration Reports
D. Agent Performance Reports
E. Outbound Reports
F. Contact Summary Reports
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?
A. The Multimedia Contact manager
B. The Contact Center Multimedia Administrator
C. The E-mail Manager
D. The Outbound Campaign management Tool
A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).
A. Address book
B. Voting buttons
C. Expires after setting
D. Suggested responses
E. Autosignature
When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?
A. Contact Center Manager Server (CCMS)
B. CCMA
C. License Manager
D. Contact Center Multimedia (CCMM)
E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).
A. Time between intervals
B. E-mail message response threshold
C. Number of e-mails retrieved from the mailbox during each run
D. Callback minimum and maximum timers
A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customers network. In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows Domain Controller? (Choose two).
A. The users are local users on the Communication Control Toolkit server
B. The Windows users are in the same domain as the Communication Control Toolkit server
C. A two-way trust relationship is configured between the Window user's domain Communication Control Toolkit server's domain
D. The Windows users are in a separate and untrusted domain from the Communication Control Toolkit server
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Avaya exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your 6209 exam preparations and Avaya certification application, do not hesitate to visit our Vcedump.com to find your solutions here.