The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
A. Server Availability
B. CCMM Server performance
C. Mailbox status
D. CCMM Contacts by Type
E. Maximum contact wait time
Which statement about Contact Center Multimedia is true?
A. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
B. It allows supervisors and contact center administrators to manage multimedia traffic
C. It helps with implementing CTI for installs and browser based web integration
D. It is used to administer the server and to monitor contact center performance using a browser based interface
You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?
A. Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM
B. Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
C. If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type
D. Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on
An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?
A. Arp
B. Ping
C. Tracert
D. Ipconfig
A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation
Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B. Add the Communication Control Toolkit (CCT) server to the CCMA
C. Add the Microsoft Exchange server to the CCMA
D. Assign the CCT server as a reporting server for the CCMS
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
A. Customer LAN
B. Contact Center Server Subnet
C. Customer server ELAN
D. Contact Center Server ELAN
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent ...the voice uri server
C. The "Create CCT agent" option must be selected
D. The agent first and last name must be populated
A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)
A. NCCT Call Log
B. NCCT Security
C. NCCT Audit Log
D. NCCT Error Log
E. NCCT System Log
A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?
A. Add a multimedia suffix to the skillset name
B. Add a multimedia prefix to the skillset name
C. Add a multimedia disposition code to the skillset name
D. Add multimedia to the skillset name.
You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?
A. No CCT users have been created
B. The CCT server does not have valid licenses
C. The CCT server has not been added in CCMA
D. Open Queue has not been enabled on the CCMS
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