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Avaya Aura Contact Center CCT and Multimedia Implementation

Exam Details

  • Exam Code
    :6209
  • Exam Name
    :Avaya Aura Contact Center CCT and Multimedia Implementation
  • Certification
    :ACIS
  • Vendor
    :Avaya
  • Total Questions
    :53 Q&As
  • Last Updated
    :Mar 22, 2025

Avaya ACIS 6209 Questions & Answers

  • Question 11:

    A customer has multiple Contact Center Manager Server (CCMS) servers which arefinetworked and operate as a single distributed contact center. Which component manages the Network Skill-based Routing configuration and communication between the servers?

    A. Network Contact Center

    B. Network Capacity Center

    C. Network Control Center

    D. Network Communication Center

  • Question 12:

    Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?

    A. Multimedia

    B. Contact Center Management

    C. Access and Partition Management

    D. Configuration

  • Question 13:

    A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

    A. http:///agentdesktop where is the server name or IP address of the Contact Center Manager Administration server

    B. http:///agentdesktop where is the server name or IP address of the Contact Center Multimedia server

    C. http:///agentdesktop where is the server name or IP address of the Communication Control Toolkit server

    D. http://support.avaya.com Web site

  • Question 14:

    A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

    A. Disable TCP port

    B. Disable Simple Network Management Protocol

    C. Disable the Secure Access Link

    D. Disable Java Runtime Environment updates

  • Question 15:

    A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

    A. No connections arefineeded

    B. One connection is needed

    C. Two connections arefineeded, with one connection on the ELAN subnet

    D. Three connections arefineeded, with one connection on the ELAN subnet, and one connection for the server subnet

  • Question 16:

    When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

    A. Use the CCT Console and import Windows accounts to verify that the account exists in the domain

    B. Remove and re-configure the agent using the Contact Center Manager Administration Utility

    C. Use the CCT WebAdmin to verify that the agent and the user account are associated

    D. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses

  • Question 17:

    Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?

    A. NCCT SMON

    B. NCCT DAL

    C. NCCT server

    D. NCCT OI Service

  • Question 18:

    A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).

    A. Microsoft Visual Basic 6.0

    B. Microsoft .NET Framework 3.5

    C. Windows Installer 3.1 Redistributable (v2)

    D. Microsoft Visual C++ 2008 Redistributable Package (x86)

    E. Windows Installer CleanUp Utility 2.5.0.1

  • Question 19:

    When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?

    A. Sysadmin, __avaya

    B. Administrator, "server password"

    C. Webadmin, webadmin

    D. mmReport, mmRep

  • Question 20:

    Which service contains the inbound message handler (IMH) component?

    A. Contact Center Multimedia (CCMM) License Service

    B. CCMM Campaign Scheduler Service

    C. CCMM E-mail Manager Service

    D. CCMM Starter Service

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