Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?
A. instance name
B. peripheral ID
C. VRU connection port
D. heartbeat interval
During the system functional test of a Cisco Unified Contact Center Enterprise solution, it was found that a few calls are failing on a translation route to VRU node. When you use the call tracer tool there are no failures.
Which two configuration items should be checked? (Choose two.)
A. Check to be sure that the initial CTI route point for the ICM dialed number is associated to the IP IVR JTAPI user.
B. Check to be sure that the CTI route point for the initial ICM dialed number is not associated to the IP IVR JTAPI user.
C. Check to be sure that the Translation Route CTI route points and CTI ports for IP IVR are associated to the PG JTAPI user.
D. Check to be sure that the Translation Route CTI route points and CTI ports for IP IVR are not associated to the PG JTAPI user.
The Cisco Unified Contact Center Enterprise ICMDBA utility is used to perform which three of the following functions? (Choose three.)
A. Create a customer instance.
B. Delete central databases.
C. Delete specific database rows from tables.
D. Modify database table values.
E. Perform a Microsoft SQL Server database backup.
F. Recreate a database.
G. Resize database files.
Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?
A. System Information
B. PG Explorer
C. Call Type Manager
D. User Variable List
The Cisco Unified ICM 7.2 implementation may require high-priority addressing on the servers if QoS marking is performed at the network edge. Which of the following servers require high-priority addresses identified on the visible network?
A. ICM Call Router
B. Logger / Database Server
C. Administrative Workstation
D. Peripheral Gateway
In the Cisco Unified Contact Center Enterprise Outbound Option, how are records to dial input into the Campaign Manager tool?
A. The Outbound Import rule defines an ODBC connection to an external database to pull contact records to dial.
B. Contact records can be imported only once per campaign via Microsoft Excel Spreadsheet.
C. Contact records are provided in flat files on the Logger A machine for import.
D. Users can manually enter contacts to dial in the Campaign Manager Contacts List tool.
In the Cisco Unified Contact Center Enterprise 8.0 Outbound Option with SIP Dialer, which configuration step is required in Cisco Unified Communications Manager?
A. A translation route must be built between the SIP Dialer peripheral and the Cisco Unified Communications Manager peripheral.
B. Additional busy line triggers must be enabled for the agent Cisco Unified IP phone to place and accept the reservation call from the SIP Dialer.
C. Each dialer port must be defined as a Cisco Unified VIP 30 IP Phone.
D. The SIP Dialer does not require any specific configuration elements in Cisco Unified Communications Manager.
In Cisco Unified Communications Manager 8.0, how is locations-based Call Admissions Control configured?
A. System Menu Location option to define each location in the centralized call-processing model
B. Advanced Features Menu Geolocation Configuration option to define each location in the centralized call-processing model
C. Call Routing Menu Location option to define each location in the centralized call- processing model
D. Application Menu Geolocation Configuration option to define each location in the centralized call-processing model
In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:
There are two partitions:
UCCE - Contains CTI route points and agent phone DNs
INTERNAL - Contains CTI ports
There are three calling search spaces:
GW_CSS - Contains UCCE partition
CTI_CSS - Contains UCCE partition
AG_CSS - Contains UCCE and INTERNAL partitions
In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment.
What needs to be changed in the Cisco Unified Communications Manager to fix this issue?
A. CSS (CTI_CSS) of the CTI route points should have partition INTERNAL.
B. CSS (GW_CSS) of the Gateway should have partition INTERNAL.
C. CSS (AG_CSS) of the agent phone should not have partition INTERNAL.
D. It is a configuration problem in ICM as it cannot route calls to IP IVR.
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)
A. Configure a ring-no-answer time in agent desk settings.
B. Create a Reroute on No Answer CTI route point in Cisco Unified Communications Manager.
C. Configure a ring-no-answer dialed number in agent desk settings.
D. Enable Target Requery in the Queue node of the ICM routing script.
E. Configure a default script/application in the IP IVR to process the call automatically if the agent doesn't answer.
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