Cisco Cisco Certifications 642-242 Questions & Answers

• Question 41:

  When performing an upgrade to Cisco Unified Contact Center Enterprise, which of the following components do not need to be upgraded during the same maintenance window?

  A. ICM Call Router and Logger / Database Server

  B. ICM Call Router and Administrative Workstation

  C. Administrative Workstation and WebView server

  D. Administrative Workstation and Peripheral Gateway

  Correct Answer: D

• Question 42:

  In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the impact to reporting when an IP IVR fails?

  A. None ?Calls are automatically captured by the system and rerouted to another IP IVR.

  B. Calls in the IP IVR will be lost and not reported at all in the system.

  C. Call data about the call prior to the time spent in the IP IVR will be written to the database.

  D. Call data about the call will be written to the database, including time spent in the IP IVR before it failed.

  Correct Answer: C

• Question 43:

  In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible or public network is still operational, which of the following statements is true?

  A. The system will stop routing calls because it cannot function without a private network.

  B. The private network data will automatically be rerouted over the visible or public network.

  C. Both call routers will go Active and attempt to split the system until the private network is restored.

  D. The system will continue to operate but with only one call router in Simplex mode.

  Correct Answer: D

• Question 44:

  The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities.

  

  In this sample script, at what priority will the call be queued?

  A. Three (3) ?As set in the Queue Priority node.

  B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.

  C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.

  D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node is executed.

  Correct Answer: B

• Question 45:

  Cisco Unified Communications Manager 8.0 allows users to log into a shared phone using Cisco Extension Mobility.

  Which configuration item is required to enable Cisco Extension Mobility Cross Cluster?

  A. In the user's End User profile, the Cisco Extension Mobility pane must have the "Enable Extension Mobility" check box selected.

  B. In the device profile of the shared phone, the "Enable Extension Mobility Cross Cluster" check box must be selected.

  C. A device profile must exist for Cisco Extension Mobility users, with the Cisco Extension Mobility Cross Cluster Calling Search Space field configured.

  D. The shared phone device profile must be associated to the user's End User profile in Cisco Unified Communications Manager.

  Correct Answer: C

• Question 46:

  Which item of information is needed to determine the number of labels required for a translation route in the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR?

  A. number of concurrent calls per second

  B. number of CTI route points

  C. number of CTI ports

  D. number of concurrent agents

  Correct Answer: A

• Question 47:

  In a Cisco Unified Contact Center Enterprise routing script, how can you test the success of the Run External Script node?

  A. When a Run External Script node exits through the failure branch, use an IF node to check the variable Peripheral.Status.

  B. When a Run External Script node exits though the failure branch, use an IF node to check the variable Call.VRUStatus.

  C. When a Run External Script node exits though the failure branch, use an IF node to check the variable Call.VRUProgress.

  D. When a Run External Script node exits through the failure branch, use an IF node to check the variable Peripheral.Progress.

  E. This feature is not currently supported within a routing script.

  Correct Answer: B

• Question 48:

  When a call is queued for an agent using the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, which method can be used to play music to the waiting caller?

  A. Configure the VoiceXML Gateway to request the music media file from the Media Server.

  B. Configure a MOH source for the agent's IP phone.

  C. In the ICM routing script, use the Run External Script node to call a Cisco Unified IP IVR application such as BASICQ.AEF.

  D. Configure the voice gateway with an RTSP music source.

  Correct Answer: C

• Question 49:

  In a Cisco Unified Contact Center Enterprise deployment, with IP IVR for queuing, if the Cisco Unified Communications Manager subscriber of the agent fails, which is the expected result?

  A. The call in progress is not affected, but the agent can only use the CTI desktop for transfer and conference functions.

  B. The call in progress is put on hold while the phone reregisters to another subscriber in the cluster and is automatically reconnected when the phone is reset.

  C. The call in progress is not affected; however, the phone reregisters at the end of the call.

  D. The call in progress is not affected, and the agent can transfer and conference and perform other phone features without any effect.

  Correct Answer: C

• Question 50:

  Which are three methods to ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

  A. Test your scripts to ensure that all routing logic is correct.

  B. Configure default labels for each dialed number using the Configuration Manager.

  C. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

  D. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

  E. Configure default labels for each skill group using the Configuration Manager.

  Correct Answer: BCD