Cisco Cisco Certifications 642-242 Questions & Answers

• Question 131:

  The INCRP of the Cisco Unified ICM system can function in which two implementations? (Choose two.)

  A. Cisco Unified Contact Center Hosted Edition for communications to a customer instance (Cisco Unified ICM servers), to send and receive route requests

  B. Cisco gatekeeper environments providing H.323 destination alias and endpoint translation

  C. interconnecting different Cisco Unified Contact Center Enterprise solutions to send and receive route requests

  D. an SS7 service control point with carrier intelligent networks

  E. to communicate from a parent Cisco Unified ICM to a child or Cisco Unified System Contact Center Enterprise with the Gateway Peripheral Gateway

  Correct Answer: AC

• Question 132:

  In the Cisco Unified Contact Center Enterprise deployment, what is the correct order to configure a Cisco Unified Communications Manager Peripheral Gateway for use?

  A. Build the agents, create the peripheral in PG Explorer, build the skill groups, associate the agents to the skill groups.

  B. Create the peripheral in PG Explorer, enable sub-skills 1, 2, and 3, build the skill groups, build the agents, associate the agents to the skill groups.

  C. Build the skill groups, build the agents, associate the agents to the skill groups, create the peripheral in PG Explorer, associate the skill groups to the peripheral.

  D. Create the peripheral in PG Explorer, build the agents, build the skill groups, associate the agents to the skill groups.

  Correct Answer: D

• Question 133:

  Refer to the exhibit.

  

  Which the following is true based on this Cisco Unified Communications Manager Application User Configuration information?

  A. The CTI ports "CTIP_4003" and "CTIP_3101" are not monitored by this application user.

  B. The User ID "jtapiuser_1" is the default ID for the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway user.

  C. The password is invalid because the password field only accepts 32 characters.

  D. The "AATestASR" device is not monitored by this application user.

  Correct Answer: D

• Question 134:

  In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple components.

  

  Choose the correct set of matching terms that fill in the missing object names in each component.

  A. 1 = CTI route point 2 = JTAPI call control group 3 = DNIS (temporary label)

  B. 1 = CTI route point 2 = None 3 = DNIS (temporary label)

  C. 1 = CTI port 2 = JTAPI call control group 3 = CTI route point

  D. 1 = CTI route point 2 = JTAPI call control group 3 = None

  Correct Answer: A

• Question 135:

  

  Correct Answer: