In the implement phase, staging involves installation and testing the customer's solution components in a non-production lab environment. Which of the following defines the benefit to the partner ?
A. A Properly planned and executed Day 1 support plan improves the customer's and their end-users satisfaction with the implemented solution.
B. Proper migration allows the customer to adopt the new hardware or software solution without an unacceptable disruption of their network services
C. Staging a validates that the system is operational to the customer and provides the customer with increased confidence in the implemented system.
D. Staging validates the system and proactively identifies and resolves any network implementation issues. It demonstrates to the customers that the partner will deploy a quality network in an efficient manner and mitigates risk that the incorrect software or hardware is delivered to the installation site
What does the Cisco Lifecycle Services Approach define?
A. Business requirements and investments as they pertain to asset life cycle management
B. Minimum set of services that are needed to successfully deploy and manage a technology solution
C. System design to help ensure selection of the most appropriate products
D. Technology strategies and related product life cycles are required to ensue minimal risks and maximum ROI
Upon which critical tool do the identify incident and identify problem activities rely?
A. Performance and Event Monitor
B. Continuous improvement plan
C. Operations incentive program tool
D. Trouble ticketing system
Which activity is associated with documenting trunking requirements for each site within the plan phase?
A. Document Existing WAN circuits
B. Conduct traffic analysis
C. Perform circuit gap analysis
D. Perform Voice and Data gap analysis
E. Data and Voice infrastructure site survey
F. Circuit Analysis
Which two tasks are executed in the service assurance service component within the operate phase? (Choose two.)
A. Send internal/external surveys
B. Prepare a service readiness report
C. Analyze process exceptions
D. Review remediation plan from operational assessment
Within the prepare phase, which two tasks are required to begin the prepare for business requirements workshop activity? ( Choose two.)
A. Document Corporate Business Initiatives Requirements
B. Conduct a solution value assessment
C. Document Vertical Business Initiatives Requirements
D. Identify key stakeholders for he business requirements development workshop
E. Document User-level functionality Requirements
F. Send invitations
Which of the following is a key objective of operations readiness assessment in the plan phase?
A. Assess existing network infrastructure and applications to verify its ability to support the proposed system
B. Assess the current state of operations and network management infrastructure, including people, processes, and tools, to identify issues and opportunities
C. Assess the ability of site facilities to accommodate the proposed solution
D. Install and test system components in anonproduction environment
The Change Management Service component in the operate phase which possible benefit?
A. Improves system service quality and reduces disruptions
B. Notifies interested parties of problems identified and escalates per customer requirements
C. Ensures the Accuracy, Completeness and timeliness of information on the network
D. Contributes to reducing operating costs by providing a consistent framework for making necessary changes in an efficient and accountable manner
E. Promotes productivity and efficiency in operations processes by enhancing control over the configuration or network devices and providing access to vital configuration data
In the design phase, which service component includes developing and documenting the test case used to verify that a deployed infrastructure meets the operational, functional and interface requirements?
A. Detail Design Development
B. Implementation Plan
C. Staging Plan
D. Business Plan
E. System Acceptance Test Plan Development
In the implement phase, solution implementation involves which of the following task?
A. Perform preliminary Site Assessment
B. Analyze high-level design and technology requirements of the customer
C. Configure core products
D. Execute test cases
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