Avaya Avaya Certifications 7392X Questions & Answers

• Question 31:

  You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended.

  Which command do you use to do this?

  A. list trace vdn

  B. list trace trunk

  C. monitor bcms hunt group

  D. monitor bcms trunk

  Correct Answer: A

• Question 32:

  A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.

  Which feature would you suggest when the call center offers a survey to the people who have called?

  A. VDN Return Destination

  B. VDN Interflow

  C. VDN Vectors

  D. VDN Override

  Correct Answer: A

• Question 33:

  A customer wants to configure their call center for emergencies.

  Which action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

  A. Set of a feature access code that detects a power outage and reroutes calls automatically

  B. Set a vector directory number with a collect-type variable.

  C. Set a value variable and change the value assigned using a feature access code.

  D. Set a trunk group and change the trunk number using a variable.

  Correct Answer: A

• Question 34:

  Which vector object can replace the Time of Day (TOD) global Vector Variable?

  A. Vector Routing Table

  B. Business Schedule Table

  C. Service Hours Table

  D. Policy Routing Table

  Correct Answer: C

• Question 35:

  Which two vector variable types are strictly global in scope? (Choose two.)

  A. value

  B. ani

  C. collect

  D. dow

  E. stepcnt

  Correct Answer: BC

• Question 36:

  To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue.

  Which command would be entered in the vector to accomplish this?

  A. route-to number 9581234 with cov y if interflow-gpos>=2

  B. route-to number 9581234 with cov n if interflow-gpos<2

  C. route-to number 9581234 with cov n if interflow-gpos<=2

  D. route-to number 9581234 with cov y if interflow-gpos=2

  Correct Answer: C

• Question 37:

  

  Refer to the exhibit.

  You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want

  your New York location to interflow to your Denver location if the Denver split has less than 10 calls in

  queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

  What would cause calls to interflow to Denver?

  A. Step 8 in Denver should be a busy command.

  B. The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.

  C. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.

  D. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.

  Correct Answer: B

• Question 38:

  You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.

  Which command would you use to do this?

  A. list trace stations

  B. list trace vector

  C. list trace trunk

  D. list trace trac

  Correct Answer: B

• Question 39:

  Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

  A. MOD10

  B. ADD

  C. CATR

  D. SEL

  Correct Answer: A

• Question 40:

  A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

  A. Use the display events command in the Communication Manager.

  B. Use the list history command in the Communication Manager.

  C. Use the System Maintenance > Reports > Error Log Report in the Call Management System.

  D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

  Correct Answer: A