Avaya Avaya Certifications 7392X Questions & Answers

• Question 41:

  Which property of the SET command makes the command unique when dealing with variables?

  A. The SET command reassigns variables to new values during the process of a vector.

  B. The SET command allows variables to be manipulated using arithmetic and string operators.

  C. The SET command allows a group of variables to follow a specific pattern.

  D. The SET command allows you to place calls in a particular queue.

  Correct Answer: B

• Question 42:

  

  Refer to the exhibit.

  Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

  A. 9432

  B. 876549432

  C. 3876

  D. 87654

  Correct Answer: C

• Question 43:

  When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)

  A. Service Level Maximizer

  B. Business Advocate

  C. Hunt Group

  D. Call Management System (CMS)

  E. Expert Agent Selection (EAS)

  Correct Answer: ABE

• Question 44:

  A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone.

  Which call center feature provides this capability?

  A. Redirection on No Answer (RONA)

  B. Forced Agent Logout form the After Call Work (ACW) mode

  C. Adjunct Routing

  D. Variable in Vectors

  Correct Answer: A

• Question 45:

  Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

  A. Service Level Maximizer (SLM) can be used as an agent-based call distribution type.

  B. Service Level Maximizer (SLM) can be used as a skills-based call distribution type.

  C. Call Management System (CMS) or IQ must be used as the reporting tool.

  D. It is possible to use Vector Directory Number (VDN) skill preferences.

  E. It includes Expert Agent Selection (EAS) and Business Advocate (BA).

  Correct Answer: BDE

• Question 46:

  Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

  A. System-Parameters Security

  B. Special System Parameters

  C. System-Parameters Customer-Options

  D. Feature-Related System Parameters

  Correct Answer: C

• Question 47:

  While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

  A. System Parameters Customer-Options

  B. Class of Restriction

  C. VuStats Display

  D. Feature-Related System Parameters

  E. Class of Service

  Correct Answer: BCD

• Question 48:

  Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

  A. After an ACD-call, an agent will automatically change its state to AUX.

  B. Splits can be measured by Basic Call Management System (BCMS).

  C. Agents can be logged in to 20 splits maximum.

  D. Agents should log in manually to each split.

  Correct Answer: BD

• Question 49:

  A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

  With EAS enabled, which software mechanism is used for queuing?

  A. Agent IDs

  B. VDNs

  C. Agent Stations

  D. Skills

  Correct Answer: C

• Question 50:

  How can an installer identify if a customer has the Avaya Aura?Call Center Elite package?

  A. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

  B. Check the System-Parameters Customer-Options Form and search for the EAS field.

  C. Check the Feature-Related System Parameters and search for the Call Center Elite field.

  D. Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.

  Correct Answer: B