Avaya Avaya Certifications 7492X Questions & Answers

• Question 11:

  You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating

  as intended.

  Which command do you use to do this?

  A. monitor bcms hunt group

  B. list trace trunk

  C. monitor bcms trunk

  D. list trace vdn

  Correct Answer: D

• Question 12:

  Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?

  A. Vmware

  B. vCenter

  C. Elite Multichannel

  D. vSphere

  Correct Answer: B

• Question 13:

  Refer to the exhibit.

  

  

  A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

  What would be the reason for this?

  A. VDN Override on VDN 7202 is set to no

  B. VDN Override on VDN 7201 is set to yes

  C. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

  D. No agents are staffed in skill 1

  Correct Answer: A

• Question 14:

  What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

  A. Enables capital equipment expenditures

  B. Divides up resources among different locations

  C. Enables businesses to scale rapidly

  D. Lowers operational expenses

  E. Requires fewer servers

  Correct Answer: ADE

• Question 15:

  A customer has installed SQL to build the databases. The customer believes that they have installed and

  configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel

  Control Panel.

  Which three actions should you advise them to take? (Choose three.)

  A. Check the port numbers

  B. Check that SQL is installed on a separate machine

  C. Check the IP address of the SQL server

  D. Check the installation directory for SQL

  E. Check that TTrace logging is recording errors properly

  Correct Answer: CDE

• Question 16:

  Installing WebLM requires that steps should be performed in a particular order. Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

  A. It does not matter what order you install the applications in, as long as WebLM is at the end

  B. Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable

  C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

  D. Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables

  Correct Answer: C

• Question 17:

  There are four main components of the Call Center Elite Multichannel configuration. Which list contains all of the main components?

  A. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

  B. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

  C. Avaya Aura Communication Manager, Avaya Aura?Session Manager, Multichannel XML Server, Multichannel Desktop Client

  D. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

  Correct Answer: D

• Question 18:

  A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software. Which requirement do they need to configure to install the server software?

  A. Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

  B. Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS

  C. Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

  D. IIS only

  Correct Answer: A

• Question 19:

  When deploying virtual environments, what factors should you consider for your virtual server?

  A. Configure resources where the virtual appliances are on the same host if possible

  B. Configure resources on as many separate partitions as possible

  C. Configure resources for traffic or performance for an average day

  D. Configure resources in a way that you can monitor their performance regularly

  Correct Answer: C

• Question 20:

  A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city. Which type of installation should you use when installing a remote Call Center Elite instance?

  A. Use quick installation of all components

  B. Use manual installation of all components

  C. Use manual installation of a few components

  D. It does not matter which installation method you choose

  Correct Answer: C