Avaya Avaya Certifications 7492X Questions & Answers

• Question 71:

  What are two call vectoring command failures for "adjunct routing"? (Choose two.)

  A. The VDN's COR does not permit routing to the adjuncts applied destination.

  B. The specified agent Is not logged into the specified split tor a direct agent call.

  C. The VDN's COS-group does not have Console Permission set to y.

  D. The CTI link can be any Identifier.

  Correct Answer: AB

  Reference: https://downloads.avaya.com/css/P8/documents/101050308(18)

• Question 72:

  A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

  A. Network Call Redirection

  B. Look-ahead Interflow

  C. Virtual Outflow

  D. Enhanced Look-ahead Interflow

  Correct Answer: BD

  Reference: https://downloads.avaya.com/css/P8/documents/100081982 (9, 10)

• Question 73:

  What must be administered In the route pattern for a multi-site Best Service (Services Routing (HSR) application?

  A. The trunk group must be H.323.

  B. The FRL settings do not apply to HSR.

  C. Set TSC to y and set CA-TSC to "as needed".

  D. The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

  Correct Answer: C

• Question 74:

  To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent. Skill, or location to select, which two administration forms need to be administered? (Choose two.)

  A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.

  B. On the VDN form, verify BSR Tie Strategy field.

  C. On the Hunt Group form verify BSR settings.

  D. Verify Suppression Timer Is set correctly In the BSR application plan.

  Correct Answer: AB

• Question 75:

  To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

  A. The BSR Application ID must be set in the VDN form.

  B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

  C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

  D. Percent Allocation in the Business Advocate feature must be enabled.

  Correct Answer: CD

• Question 76:

  The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

  A. The Incorrect Status Poll VDN is defined in HSR application form.

  B. The Console Permission is NOT enabled.

  C. The Route-pattern TSC settings has a setting = n.

  D. The Interflow Vector Is not defined at the remote location.

  E. The Status Poll VDN is using TAC Instead of aar analysis digits.

  Correct Answer: ABC

• Question 77:

  Refer to the exhibit.

  

  The reply-best vector command is applied to which BSR VDN/Vector?

  A. Status Poll Vector

  B. Primary Vector

  C. Interflow vector

  D. Adjunct Vector

  Correct Answer: A

• Question 78:

  What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

  A. The second leg of the call is set up by the redirecting Communication Manager.

  B. Network Call Deflection is only available In Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.

  C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.

  D. NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.

  E. A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

  Correct Answer: ACE

• Question 79:

  In which document can the events table be found?

  A. Troubleshooting Avaya Aura Call Center Elite

  B. Programming Call Vectoring Features in Avaya Aura Call Center Elite

  C. Administrator Guide tor Avaya Communication Manager

  D. Feature Description and Implementation for Avaya Communication Manager

  Correct Answer: C

• Question 80:

  In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

  A. The vector is activated when the given remote server is the best available.

  B. The vector contacts the specified remote servers, and collects information from that remote server.

  C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

  D. The vector queues the call to the resource that is likely to provide the best service.

  Correct Answer: B

  Reference: http://btbusiness.custhelp.com/euf/assets/TelephoneSystems/Avaya/CallCentre/07_300303_1.pdf