Exam Details

  • Exam Code
    :78201X
  • Exam Name
    :Avaya IP Office Platform Support Certified
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :131 Q&As
  • Last Updated
    :Mar 25, 2025

Avaya Avaya Certifications 78201X Questions & Answers

  • Question 91:

    What displays the progress of a software upgrade on an expansion system?

    A. Web Manager Dashboard

    B. System Tab

    C. System Monitor Program

    D. IP Office Manager on the expansion system

  • Question 92:

    For a Hot Desking user, which of the following Telephony-Supervisor Settings should be configured?

    A. User Rights

    B. Services

    C. Mobility

    D. Extension

    E. Hunt Groups

  • Question 93:

    Which three statements are requirements for installing IP Office Server Edition on an Avaya-supplied server? (Select three.)

    A. The browser must have Java enabled.

    B. The password must be edited and customer network settings configured.

    C. The Ignition process must be set to Server mode.

    D. It must be installed from the USB that comes with the server or the install image on the DVD.

    E. The Initial Configuration Utility must be used to set up detailed Midmarket Server operation.

  • Question 94:

    Which mode should be selected in Manager to create and modify all aspects of an IP Office system?

    A. Basic Edition

    B. Simplified View

    C. Installation Mode

    D. Configuration Mode

  • Question 95:

    What is the approach for updating the voice prompts on the Embedded Voicemail?

    A. Using the Embedded File Management option in the Manager Application

    B. Leveraging the External File Management feature in the System Status Application

    C. Utilizing the Voice Wizard capability in the Manager Application

    D. Adopting the Embedded Monitoring Management tool

  • Question 96:

    Six employees in a company have hot-desking enabled, and their calls will be redirected to their voicemail boxes when they log off. The employees want to access their voicemail boxes while they are out of the office. What is the best way to set up Direct Inward Dialing/Direct Inward Dial (DDI/DID) to achieve this?

    A. Set DDI/DID to their Login code

    B. Assign DDI/DID numbers to their extensions

    C. Assign DDI/DID to the short code feature "Voicemail Collect"

    D. Assign DDI/DID to a voicemail module "Recording"

  • Question 97:

    Which three licenses are NOT part of Centralized Licensing? (Choose three.)

    A. SoftConsole

    B. Power User

    C. 3rd Party Endpoints

    D. Additional PRI Channels

    E. SIP Trunk Channels

  • Question 98:

    A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site. Which application would be the most appropriate for these users, given their needs?

    A. Avaya Equinox

    B. Avaya Communicator

    C. Mobile Twinning

    D. one-X Mobile Preferred

  • Question 99:

    A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN. Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

    A. Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.

    B. Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.

    C. Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.

    D. Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.

    E. Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.

  • Question 100:

    Which Protocol is used by one-X?Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

    A. HTML

    B. XMPP

    C. HTTP

    D. TLS

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