Exam Details

  • Exam Code
    :78201X
  • Exam Name
    :Avaya IP Office Platform Support Certified
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :131 Q&As
  • Last Updated
    :Mar 25, 2025

Avaya Avaya Certifications 78201X Questions & Answers

  • Question 11:

    To grant a user access to the SSA tool for advanced system monitoring and troubleshooting, which specific security rights group must the user be a member of?

    A. System Status group

    B. Installation group

    C. Admin System group

    D. Maint Admin group

  • Question 12:

    A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?

    A. SNTP

    B. Local

    C. Voicemail Pro/Manager

    D. Network Time Protocol

    E. Simple Network Time Protocol

  • Question 13:

    Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?

    A. Dial the shutdown short code to shut down the card before removing the SD card.

    B. Use the Manager application to shut down the card before removing the SD card.

    C. Use System Monitor to shut down the card before removing the SD card.

    D. Pull out the card. Special shutdown is not required.

  • Question 14:

    A customer's primary number is directed to the VM: Main destination in the incoming call route menu. Where should you look to ensure that these calls are being routed correctly?

    A. Voicemail Pro Modules

    B. Auto Attendant Menus

    C. Hunt Group Configuration

    D. User Extension Settings

  • Question 15:

    Where should the firmware files (.bin) for an IP telephone be placed on the system SD card?

    A. /backup

    B. /primary

    C. /dynamic

    D. /lvmail

    E. /temp

  • Question 16:

    Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

    A. Validate that the gateway IP address is present in the IP Phone configuration.

    B. Attempt to ping the IP Phone and make a call if the ping is successful.

    C. Replace the patch cord of the IP Phone, and if it boots up, make a call.

    D. Check for an indicator light where the IP Phone is connected and listen for a dial tone.

  • Question 17:

    Where can password policies and password complexity requirements be configured for Users?

    A. Web Self Administration application

    B. Avaya Cloud management console

    C. Avaya Aura Security Manager

    D. Avaya IP Office Manager

  • Question 18:

    In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning. Which of the following is the reason for the user's inability to use these features?

    A. The user's profile has not been correctly configured.

    B. The new codecs are not supported by the system.

    C. The user is not set up as an agent in the system.

    D. The IP Office is configured with the Essential Edition only.

  • Question 19:

    Which of the following is used to transmit alarm notifications to you?

    A. System Monitor

    B. TFTP

    C. Simple Mail Transfer Protocol (SMTP)

    D. SSA

  • Question 20:

    A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

    A. User Telephony

    B. Short Code

    C. ARS table

    D. System Telephony

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