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Avaya IP Office Platform Support Certified

Exam Details

  • Exam Code
    :78201X
  • Exam Name
    :Avaya IP Office Platform Support Certified
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :131 Q&As
  • Last Updated
    :Mar 25, 2025

Avaya Avaya Certifications 78201X Questions & Answers

  • Question 41:

    Which of the following is the correct method to find the IP address of an IP extension in the IP Office?

    A. Use ARP from your PC.

    B. Use the Extension Summary in SSA.

    C. Look on the label on the underside of all IP Phones.

    D. Use Monitor to reset the telephone, and watch it get a new DHCP address.

  • Question 42:

    A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. They are currently on software version 8.0 and would like to upgrade to version 9.1. What application changes will they need to make during the upgrade?

    A. Only CCR as it is not supported in 9.0 or higher.

    B. Only one-X Portal as it is supported in 9.0 or higher.

    C. All applications, as 9.1 does not support any of them.

    D. All applications can be upgraded to 9.0 or higher without changes.

  • Question 43:

    A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference. Which of the following could be the possible reasons for this issue?

    A. The 11th participant does not have the latest Scopia video conferencing software installed on their device.

    B. The Scopia video conferencing system is limited up to 10 participants.

    C. The Collaboration Server license does not allow more than 10 participants in a video conference.

    D. The customer's network bandwidth is not sufficient to support more than 10 video conference participants.

  • Question 44:

    System Alarms can be viewed in two applications, but only one of them can generate alarm notification via email. Which application can send an email notification for an alarm?

    A. Manager Application

    B. Monitor Application

    C. System Status Application

    D. Web Manager Application

  • Question 45:

    When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

    A. SSA Snapshot

    B. Debug View with default filters

    C. Debug Manager on DTE port

    D. System Monitor with enabled ISDN L3 filter options.

  • Question 46:

    When creating a Short Code to connect to a Voicemail Pro start point, which Short Code feature should you use to ensure correct execution?

    A. Voicemail Call

    B. Voicemail Off

    C. Voicemail On

    D. Voicemail Node

  • Question 47:

    If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?

    A. 10

    B. 8

    C. 12

    D. 14

  • Question 48:

    You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu. What is the most likely reason for this?

    A. The feature has not been enabled in the IP Office system's licensing.

    B. The user does not have the necessary User Right assigned to them.

    C. The IP Office system is running an incompatible software version.

    D. The user's extension has not been configured correctly.

  • Question 49:

    A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?

    A. POP3

    B. MAP

    C. HTTP

    D. MAPI

  • Question 50:

    What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?

    A. It is simpler to start with the expansion unit at the top and then work your way down.

    B. All expansion units must be powered for the control unit to detect them.

    C. The control unit may not always detect the expansion units if powered up last.

    D. The expansion units require more time to power up than the control unit.

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