Exam Details

  • Exam Code
    :9L0-415
  • Exam Name
    :OS X Support Essentials 10.9
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :218 Q&As
  • Last Updated
    :Apr 01, 2025

Apple Apple Certifications 9L0-415 Questions & Answers

  • Question 101:

    What's AirDrop, and how do you know if a specific Mac supports it?

    A. AirDrop provides a quick and easy method to share files locally via Wi-Fi. AirDrop creates a secure peer-to-peer network between local devices. You can verify that a Mac supports AirDrop from the Finder Go menu.

    B. Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren't compatible with third-party operating systems.

    C. The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.

    D. Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.

  • Question 102:

    The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

    A. What steps should you use when troubleshooting application issues?

    B. What are the minimum hardware requirements for upgrading a system with OS X Mavericks?

    C. What two methods can be used to create an external OS X Recovery disk?

    D. What process is used to guide a user through the initial configuration of OS X Mavericks?

  • Question 103:

    Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.

    A. What Wi-Fi authentication protocols are supported by OS X?

    B. What backup destination disks does Time Machine support?

    C. What application is used to manage keychain settings?

    D. What's used to identify a Wi-Fi network?

  • Question 104:

    Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users andGroups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.

    A. How can you verify that a specific network service is available from a service provider?

    B. How does a user that changes his own account password affect his login keychain?

    C. How do you identify the ownership and permissions of a file or folder in the Finder?

    D. How do you make OS X associate a new local user account with a manually migrated or restored user's home folder?

  • Question 105:

    Why does the Finder hide certain folders at the root of the system volume?

    A. The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used to locate files and folders on the volume.

    B. The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders. Any currently connected servers also appear in the Network folder.

    C. The firmware initializes the Mac computer's hardware and locates the booter file on a system volume. The Power-On Self-Test (POST) checks for basic hardware functionality when the Mac powers on.

    D. The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.

  • Question 106:

    Three ways to forcibly quit an application from the graphical interface are from the Force Quit Application dialog accessed from the Apple menu; from the Dock application shortcut menu accessed by Control-clicking or right-clicking the application's icon; or from the /Applications/Utilities/ Activity Monitor application.

    A. What three primary sources can Migration Assistant pull from?

    B. What can you enable to locate a lost Mac system?

    C. What three ways can you forcibly quit an application from the graphical interface?

    D. What four methods can be used to eject a volume or disk from the Finder?

  • Question 107:

    Why might a previously backed-up item no longer be available in Time Machine?

    A. A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.

    B. The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.

    C. Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.

    D. To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.

  • Question 108:

    OS X supports Bonjour and Server Message Block (SMB), including support for legacy Network Basic Input/Output and Windows Internet Naming Service (NetBIOS and WINS) dynamic network service discovery protocols.

    A. How does OS X use dynamic network service discovery protocols to access network services?

    B. Which sharing services can OS X provide?

    C. What Wi-Fi authentication protocols are supported by OS X?

    D. Which two dynamic network service discovery protocols are supported by OS X?

  • Question 109:

    Three methods for uninstalling applications include:

    Open Launchpad, hold down the Option key, and click the "X" button In the Finder, drag the primary application to the Trash and then empty the Trash Use a custom-built uninstaller package

    A. What three methods can be used to uninstall applications?

    B. Which two methods can be used to automatically connect a network share?

    C. What three primary sources can Migration Assistant pull from?

    D. What four methods can be used to restore from a Time Machine backup?

  • Question 110:

    The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders. Any currently connected servers also appear in the Network folder.

    A. Which items fall under the file quarantine system?

    B. How can you limit the use of Location Services?

    C. How are items inside the Finder's Network folder populated?

    D. How can you identify if a Mac requires a firmware update?

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