A team wants a technique for obtaining a large number of possible reasons for excess variation in a dimension. They should use:
A. written and diagrammed work instructions
B. flow charts and process maps
C. cause and effect diagrams
D. Pareto chart
E. relationship matrix
This will be a:
A. left-tail test
B. right-tail test
C. two-tail test
The critical value(s) is/are:
A. 1.645
B. 1.96
C. 1.645
D. 1.96
A team wants a technique for displaying the connection between various customer needs and various features on a product. They should use:
A. written and diagrammed work instructions
B. flow charts and process maps
C. cause and effect diagrams
D. Pareto chart
E. relationship matrix
Work performed by the payroll department is considered value added activity.
A. true
B. false
In the theory of constraints the "subordinate" step refers to:
A. a listing of sub-processes
B. reducing the rate for some processes
C. the portion of the process flow chart that depends on the main flow
D. the less important product or service stream
E. none of the above
A normal probability plot is used to:
A. determine whether the distribution is normal
B. plot z values
C. determine process capability
D. find percent out of specification
As opposed to earlier emphases lean manufacturing tends to stress:
A. making value added activities more efficient
B. eliminating, simplifying or reducing non-value added activities
Approximately what percent of the data values are smaller than the mean?
A. 25%
B. 50%
C. 75%
D. it varies from 0% and 99+% inclusive
The mean, median and mode of a distribution have the same value. What can be said about the distribution:
A. it is exponential
B. it is normal
C. it is uniform
D. none of the above
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