Six Sigma Six Sigma Certifications CLSSBB Questions & Answers

• Question 501:

  A management team lists nine goals across the top of a rectangle and 15 activity initiatives along the left hand side of the rectangle. If one of the activities strongly supports one of the goals a circle is placed in the box where that activity's row intersects the goal's column. If the activity's support is very strong a "bulls eye" is placed in the box and if the support is weak a triangle is used. This best describes which problem solving tool?

  

  A. Affinity diagram

  B. Inter-relationship digraph

  C. Tree diagram

  D. Process decision program chart

  E. Matrix diagram

  F. Prioritization matrix

  G. Activity network diagram

  Correct Answer: E

• Question 502:

  A team working with a plant relocation is tasked with designing a process for moving 180 pieces of equipment. Incoming orders may need to be filled during the move at either the old site or the new one. Transportation equipment availability is uncertain. Construction schedules at the new site is very weather dependent. The team designs a chart that attempts to cover these and other contingencies with appropriate measures dealing with each. The tool best fitted for this task is:

  A. Affinity diagram

  B. Inter-relationship digraph

  C. Tree diagram

  D. Process decision program chart

  E. Matrix diagram

  F. Prioritization matrix

  G. Activity network diagram

  Correct Answer: D

• Question 503:

  The team in the above problem draws arrows from Post-It?notes that are causes to notes that are the effects of these causes. This step is best described by which approach to problem solving?

  A. Affinity diagram

  B. Inter-relationship digraph

  C. Tree diagram

  D. Process decision program chart

  E. Matrix diagram

  F. Prioritization matrix

  G. Activity network diagram

  Correct Answer: B

• Question 504:

  A team's goal is to improve information flow in a payroll function. They make thirty-three Post-It?notes, each listing an issue for further investigation. After some discussion, they group them into four categories: mandated record keeping, privacy concerns, insurance concerns and transfer concerns. This grouping process is best described by which approach to problem solving?

  A. Affinity diagram

  B. Inter-relationship digraph

  C. Tree diagram

  D. Process decision program chart

  E. Matrix diagram

  F. Prioritization matrix

  G. Activity network diagram

  Correct Answer: A

• Question 505:

  A team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer failure or local overload. They then investigate each of these three events for possible causes, etc. They draw a diagram that "fans out" using the power outage as the handle of the fan. These improvements are best described by which approach to problem solving?

  A. Affinity diagram

  B. Inter-relationship digraph

  C. Tree diagram

  D. Process decision program chart

  E. Matrix diagram F. Prioritization matrix

  F. Activity network diagram

  Correct Answer: C

• Question 506:

  The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness on a daily basis. These improvements are best described by which approach to problem solving?

  A. 5S

  B. Poka yoke

  C. Kaizen

  D. PDCA

  E. Re-engineering

  Correct Answer: A

• Question 507:

  A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn't inside. This improvement is best described by which approach to problem solving?

  A. 5S

  B. Poka yoke

  C. Kaizen

  D. PDCA

  E. Re-engineering

  Correct Answer: B

• Question 508:

  A team studies a coil steel banding process and makes five changes resulting in productivity improvements of 2%, 2.8%, 2.4%, 2% and 3% respectively. These improvements are best described by which approach to problem solving?

  A. 5S

  B. Poka yoke

  C. Kaizen

  D. PDCA

  E. Re-engineering

  Correct Answer: C

• Question 509:

  After a team has engaged in diversion activities they may need to employ a tool for conversion. Examples of such a tool are: I. nominal group technique II. multivoting III. cause and effect diagram IV. activity network diagram V. matrix diagrams

  A. III and IV

  B. IV and V

  C. II and III

  D. I and II

  Correct Answer: D

• Question 510:

  A project activity not on the critical path has required 20% longer than the time originally allocated. The project team should:

  A. inform all concerned that the entire project will be delayed by 20%

  B. inform all concerned that the entire project will be delayed but by less than 20%

  C. study the effect this will have on other activities because the project may still be on schedule

  Correct Answer: C