Six Sigma Six Sigma Certifications CLSSBB Questions & Answers

• Question 511:

  There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPMO =:

  A. 87 ÷ 328

  B. 87 ÷ (328 × 14)

  C. 14 ÷ 87

  D. 87 ÷ 14 × 1,000,000

  E. 328 ÷ 87

  F. 87 × 1,000,000 ÷ (14 × 328)

  Correct Answer: F

• Question 512:

  If DPU = 0.022, the RTU is approximately:

  A. 0.022

  B. 0.078

  C. 0.0022

  D. 0.98 E. 0.098

  E. 0.0098

  Correct Answer: D

• Question 513:

  A random sample of 2500 printed brochures is found to have a total of three ink splotches. The rate of ink splotches in PPM is:

  A. 1,000,000 ÷ 2500 × 3

  B. 2500 ÷ 1,000,000 × 3

  C. 3 ÷ 2500 × 1,000,000

  D. 3 × 2500 ÷ 1,000,000

  Correct Answer: C

• Question 514:

  There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPU =

  A. 87 ÷ 328

  B. 87 ÷ (328 × 14)

  C. 14 ÷ 87

  D. 87 ÷ 14

  E. 328 ÷ 87

  F. 87 × 1,000,000 ÷ (14 × 328)

  Correct Answer: A

• Question 515:

  

  This is an example of part of a:

  A. QFD Matrix

  B. Activity Network Diagram

  C. Interrelationship Diagram

  D. Affinity Diagram

  Correct Answer: A

• Question 516:

  Customer requirement #3 has a ______________ relationship with technical feature #3.

  

  A. strong

  B. moderate

  C. weak

  Correct Answer: B

• Question 517:

  Customer segmentation refers to:

  A. dividing a particular customer into parts that are more easily understood

  B. grouping customers by one or more criteria

  C. maintaining secure customer listings to minimize communication among them

  D. eliminating or "cutting off" customers with poor credit history

  Correct Answer: B

• Question 518:

  A team has been asked to reduce the cycle time for a process. The team decides to collect baseline data. It will do this by:

  A. seeking ideas for improvement from all stakeholders

  B. researching cycle times for similar processes within the organization

  C. obtaining accurate cycle times for the process as it currently runs

  D. benchmarking similar processes outside the organization

  Correct Answer: C

• Question 519:

  George is an employee of Black, Inc. John is George's internal customer. Which statement is true?

  A. John is employed by Black, Inc.

  B. John is employed by another company that supplies material to Black, Inc.

  C. John is employed by a company that purchases material from black, Inc.

  D. John is employed by another company that has a fiduciary agreement with Black, Inc.

  E. John is employed by another company as an internal auditor.

  Correct Answer: A

• Question 520:

  In a series of linked processes and associated feedback loops the product or service flows ________ and the information flows ________.

  A. rapidly, slower

  B. downstream, upstream

  C. evenly, digitally

  D. sooner, later

  E. to the customer, from the supplier

  F. none of the above

  Correct Answer: B