Which of the following performance measures is most appropriate for evaluating the tangible effects of a six sigma project?
A. Cycle time
B. Team member absentee rate
C. Employee morale
D. Unsolicited compliments from customers
Which of the following statements is true about the theory of constraints?
A. It views a system in terms of discrete processes.
B. Most constraints are physical.
C. Most constraints are the result of policies.
D. It focuses on continuous improvement.
According to Deming, which of the following is NOT a key element of quality leadership?
A. Established organizational goals to meet or exceed customer needs
B. The use of displays and awards to promote employee motivation
C. Continual education and training that elevate the level of technical and professional expertise
D. Elimination of barriers and distrust to create an organizational culture that fosters teamwork
According to Juran, anyone is a customer of a product or service if that person
A. purchases it
B. uses it
C. is affected by it
D. produces it
A measurement system analysis is designed to assess the statistical properties of?
A. gage variation
B. process performance
C. process stability
D. engineering tolerances
Which of the following tools should be used when a team is generating and prioritizing a list of options that include highly controversial issues?
A. Brainstorming
B. Affinity diagrams
C. Nominal group technique
D. 5 whys
Which of the following charts plots the mean of a set of values and recalculates the mean with each new value?
A. Moving range
B. Moving average
C. X and S
D. X and Y
A six sigma team has been chartered to improve the way in which a company takes orders for its products. Which of the following tools should the team use to determine all of the potential pitfalls and the actual defects that occur?
A. Process failure mode and effects analysis
B. Process map
C. Design for six sigma
D. Supplier input process output control
The process of having a six sigma team develop a problem statement helps the team to?
A. agree on key dates associated with completing major project phases
B. achieve consensus and ownership of the process
C. determine solutions
D. determine how often it should meet
In order for a problem to be solved correctly, which of the following must occur first?
A. The problem must be defined
B. Relevant data must be gathered
C. The measurement system must be validated
D. The process must be mapped
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